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Cloudy with a Chance of Clarity: Navigating Cloud Computing & IT Service Management

In our latest thought leadership whitepaper, Sharon Taylor, Chief Architect of ITIL® V3, provides insight on the concept of cloud computing and its impact on IT Service Management (ITSM). In this paper, Taylor clarifies the facts about cloud computing and discusses whether or not cloud computing changes the need for IT Service Management. She also: - Outlines how cloud-based ITSM tools can benefit your organization - Distinguishes the difference between public and private clouds - Proposes trends for the future of managing cloud services and SaaS ITSM
Uploaded by aileen.axios on 05/03/2011
Digital publication details: 9 pages.

ITSM Whitepaper: The 5 Upgrade Headaches … And How to Avoid Them

Choosing a new ITSM Solution? Read this whitepaper first.
Uploaded by aileen.axios on 10/11/2010
Digital publication details: 9 pages.

ITSM WhitepCustomized ITSM Software vs. Out-of-the-box Solutions

ITSM Whitepaper: Hidden Costs & Delayed Value in Customized ITSM Software: Why Organizations Are Moving Towards Out-of-the-box Solutions
Uploaded by aileen.axios on 10/11/2010
Digital publication details: 8 pages.

Implementing a Service Catalog – 5 Top Tips by Sharon Taylor

Service Catalog: Are you the Master or Slave? This white paper by Sharon Taylor (Chief Architect of ITIL® V3) explores the art of Service Catalog Management, how to create, and how not to create one, the challenges, benefits and 5 top tips on setting it up and improving it.
Uploaded by aileen.axios on 01/23/2011
Digital publication details: 14 pages.

ITIL - Delivering Real Value In A Downturn: Three Fast Steps To Service Value

Are you under pressure to do more with less? During tough economic times, organizations have to become ultra-competitive to survive, and ultra-agile to remain competitive. Pressure is piled on IT to support the rapid change that is needed for an organization to remain profitable, but in tough times the IT budget is often frozen or even cut. This whitepaper describes how IT departments can excel in such times.
Uploaded by aileen.axios on 01/23/2011
Digital publication details: 7 pages.

An Overview on Kovair IT Service Management SaaS Solution

Kovair SaaS – ITSM is designed for service organizations looking for efficient alignment between IT service operations and business goals.Read the complete Whitepaper to avail all the features and benefits.
Uploaded by kovair on 08/28/2012
Digital publication details: 13 pages.

Key Reports for a Well Managed IT Services

In this whitepaper Kovair details you about Kovair ITSM solution that allows for the creation of a wide array of real-time reports for each ITSM process area with completely accurate data.Read the complete Whitepaper to avail all the features and benefits.
Uploaded by kovair on 08/28/2012
Digital publication details: 20 pages.

Whitepaper ABC of ICT

A whitepaper about ABC of ICT, where it comes from and what it is about
Uploaded by nthen on 09/29/2010
Digital publication details: 28 pages.

CMDB - A Strategic Service Asset

The CMDB is an enabling technology for better, faster and cheaper service provision. Read this whitepaper to find out how a CMDB can support your objectives. For full free article, please visit: http://www.axiossystems.com/en/resources/detail.php?whitepaper=17&src=excerpt
Uploaded by aileen.axios on 11/21/2010
Digital publication details: 8 pages.

CMDB Implementations - A Tale of Two Extemes

One of the "quality problems" to have, as your business grows is the challenge of managing all your resources. As the number of your employees grows and your IT assets expand, it is difficult to ascertain exactly what and where all your assets are. It is important to get more visibility on what applications and services are running on each asset, how they interact, and the business impact if these resources are down, responding poorly or slowly, or jeopardized by security threats. Download white paper for free now !
Uploaded by bharathipriya on 04/15/2012
Digital publication details: 28 pages.
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