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Ways On How To Use Free Help Desk Software To Help With IT Service Requests

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Help desk software is essential in resolving computer issues. Many companies use helpdesk software to ensure that employees are given assistance for technical support problems. A help desk manages and provides a single point of contact for all problems. Typically, helpdesk contact is made through phone or email.
Uploaded by ladylayns on 06/27/2012
Digital publication details: 1 page.

ITSM WhitepCustomized ITSM Software vs. Out-of-the-box Solutions

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ITSM Whitepaper: Hidden Costs & Delayed Value in Customized ITSM Software: Why Organizations Are Moving Towards Out-of-the-box Solutions
Uploaded by aileen.axios on 10/11/2010
Digital publication details: 8 pages.

Meeting Global Standards with the Best IT Service Management Solutions

issuu.com/kovair/docs/meeting_global_standards_with_t...
Providing better visibility into IT operations and functional services, IT service management is a methodology that enhances the quality of service operations and service delivery, and helps strengthen the IT processes as well. By determining specific processes IT service organizations can ensure greater productivity and customer reliability.
Uploaded by kovair on 11/05/2012
Digital publication details: 1 pages.

Key Features and Benefits of Kovair IT Service Management

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Kovair IT Service Management Solution comes with a set of specialized organizational potentials to provide value to the customers in the form of IT Services. Transformation of resources to valuable services remains at the core of Kovair ITSM solution. Its potentiality is achieved by implementing IT-operation processes to manage the services over a life cycle with a well-defined strategy, design, transition, operation and continual improvement. The potentiality of Kovair IT Service Management helps a service organization to experience the three C’s – ‘Confidence,’ ‘Competency’ and ‘Capacity.’ Kovair ITSM comes with wide array of industry leading features.
Uploaded by kovair on 12/28/2010
Digital publication details: 3 pages.

Why Should You Deploy IT Help Desk Solutions?

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An IT Help Desk is a resource that is designed for the IT users to contact when they are faced with concerns with their IT services. Help Desks generally has a multi-tiered trouble shooting approach by having their own team of personnel and vast technical knowledge available.
Uploaded by kovair on 10/29/2012
Digital publication details: 1 pages.

JiJi Self Service Password Reset Suite

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JiJi Self Service Password Reset tool is a latest one introduced in the market. It is a proactive web-based tool. It will be a breeze to the end-users for securely resetting their own Active Directory Passwords sans the assistance of highly-skilled Help Desk professionals. Active Directory Self Service Password Reset tool cuts down end-user’s downtime. With the advent of this new solution, the practice swarming the help desk to reset their forgotten or lost password has become a thing of bygone era . The efficiency of help-desk staff soars up and now they have more time at their disposal to cast their attention on more pressing problems.
Uploaded by jijitechnologies on 05/16/2012
Digital publication details: 4 pages.

Inspiring Customer Experience with a Brilliant Service Help Desk

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The service help desk should provide supportive logging and tracking facilities along with resolving, reporting of incidents and service requests. If the service request management process is capable of delivering an enriching customer service experience the business hits the bull’s eye and success is guaranteed.
Uploaded by hclisd on 09/17/2011
Digital publication details: 1 pages.

IT Service Management Software – Gearing up for Global Challenges

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The aggressiveness competitive business environment has given rise to expansion of business and globalization. Further with increase in customer base, enterprises are also challenged to meet in the demands of a variety of customers.
Uploaded by kovair on 10/08/2012
Digital publication details: 1 pages.

IT Service Management Tools for a Seamless Business Ecosystem

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The technologically enabled business world handles most of the data in digital formats and uses a network system to transfer the data to various locations and end users. However, in face of the aggressive competition, enterprises invest in upgraded infrastructure, which furthers their challenges into delivering quality IT services aligned to business goals.
Uploaded by kovair on 11/05/2012
Digital publication details: 1 pages.

Enhance Consistency, Efficiency, and Excellence with ITSM Software

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Today IT service management (ITSM) is necessary to keep the wheels of business running easy and smooth. The huge challenges faced by enterprises in managing the introduction of systems into production, such as preparing business and IT, and creating and executing test plans are no more issues with ITSM.
Uploaded by kovair on 10/15/2012
Digital publication details: 1 pages.
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