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Help Desk 100 Success Secrets: Need to Know Insights, Tips and Tricks on Computer Help Desk and IT Support, Help Desk Software, Business Benefits, Job

https://store.kobobooks.com/en-US/ebook/help-desk-100-succes...
Addresses the top 100 consultancy & education forum questions, with tips & success factors on success with and in Help Desk customer service, management & IT support roles and environments.

IT Service Desk: What you Need to Know For IT Operations Management

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A Service Desk is a primary IT service called for in IT service management (ITSM) as defined by the Information Technology Infrastructure Library (ITIL).It is intended to provide a Single Point of Contact ("SPOC") to meet the communication needs of both Users and IT employees. But also to satisfy both Customer and IT Provider objectives."User" refers to the actual user of the service, while "Customer" refers to the entity that is paying for service. This book is your ultimate resource for IT Service Desk. Here you will find the most up-to-date information, analysis, background and everything you need to know. In easy to read chapters, with extensive references and links to get you to know all there is to know about IT Service Desk right away, covering: Service Desk (ITSM), IT service management, Incident Management (ITSM), Information Technology Infrastructure Library, Service Desk Institute, BMC Software, ManageEngine ServiceDesk Plus, Axios Systems, GWI Software, Help desk, SysAid Technologies, Comparison of help desk issue tracking software, Compugen Inc, BCeSIS, Infra Corporation, Comparison of issue-tracking systems, Shelf Life (novel), S-Bank, CompuCom, BMC Remedy Action Request System, Software as a service, Remote Infrastructure Management, Oblicore, IBM Virtual Universe Community, TopDesk, LANDesk, Service level agreement, Virtual help desk, HP Operations Manager, KACE Networks, Novell, Peregrine Systems, JetMagic, Knowledge Centered Support, SAP Solution Manager, Project-Open, Apple certification programs, Problem management, Numara Software, Knowledge base, Application Management Services Framework, Innovation Warehouse (IW), ValCom, HP OpenView, Configuration management database, Skills Framework for the Information Age, USU Software, IBM Tivoli Unified Process (ITUP), Call volume (telecommunications), Parature, Call Avoidance, Call centre, Contact centre (business). This book explains in-depth the real drivers and workings of IT Service Desk.

Visual Studio 2008 All-In-One Desk Reference For Dummies

https://www.kobo.com/us/en/ebook/visual-studio-2008-all-in-o...
Visual Studio 2008 is packed with features that help you create better software and do it with less repetition and drudgery. Visual Studio 2008 All-In-One Desk Reference For Dummies shows you how to make the most of this cool suite of tools! It's all here! This comprehensive, seven-books-in-one guide gets you up and running with Visual Studio 2008 in no time. You'll discover Microsoft's vision for Visual Studio, get familiar with the .Net environment and languages, and learn how to install, browse, and make connections with Visual Studio. Soon, you'll be building applications for Vista, Office 2007, and mobile devices; using AJAX and LINQ; and testing and debugging your programs. Discover how to: Understand Visual Studio's role in software development Work with .Net languages Develop applications for Vista Build smart client interfaces Use the visual data designer Use Ajax controls Streamline application deployment Debug your applications Explore ASP.NET services Work with strongly typed data sets Access data with Visual Studio Program with Visual Studio 2008 Build professional reports with Crystal Reports Fully updated with new information on Vista and .NET Framework 3.0 development, MS Office application development, and more, Visual Studio 2008 All-In-One Desk Reference For Dummies also features a companion Web site packed with sample projects, supplemental podcasts, and a support forum. You'll never find a smarter way to get up to speed with Visual Studio 2008!

Tools for the Direct Access Trader: Hardware, Software, Resources, and Everything Else You Need to Get Started

https://www.kobo.com/us/en/ebook/tools-for-the-direct-access...
Harness the power of today's financial technologies - whether you make 2 trades per year or 2000 Tools for the Direct Access Trader shows you how to outfit yourself for success and acquire the speed, functionality, and information access that puts you on the same level as institutional traders - but with maneuverability and flexibility that larger, bulkier traders can't touch. You get a detailed look at the computer hardware and software, news retrieval services, data suppliers, and other resources you need to survive in this ultra-competitive, take-no-prisoners arena. From its complete checklist for home trading to author Alicia Abell's psychological strategies for avoiding information overload, this is the one book you must have on your trading desk. Before you risk money in the live market, let this guide tell you which direct access tools are available, what each of them does, and how to use them in the fast-action, high-stakes world of E-DAT.

Help desk: High-impact Technology - What You Need to Know: Definitions, Adoptions, Impact, Benefits, Maturity, Vendors

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A help desk is an information and assistance resource that troubleshoots problems with computers or similar products. Corporations often provide help desk support to their customers via a toll-free number, website and/or e-mail. There are also in-house help desks geared toward providing the same kind of help for employees only. Some schools offer classes in which they perform similar tasks as a help desk. In the Information Technology Infrastructure Library, within companies adhering to ISO/IEC 20000 or seeking to implement IT Service Management best practice, a help desk may offer a wider range of user centric services and be part of a larger Service Desk. This book is your ultimate resource for Help desk. Here you will find the most up-to-date information, analysis, background and everything you need to know. In easy to read chapters, with extensive references and links to get you to know all there is to know about Help desk right away, covering: Help desk, Attitudinal analytics, Brand community, Business Augmentation Services, Catriona Campbell, ClickTale, COPC Inc, Customer Data Integration, Customer dynamics, Customer experience, Customer experience analytics, Customer experience systems, Customer experience transformation, Customer Feedback Management services, Customer insight, Customer Integrated System, Customer intelligence, Customer interaction management, Customer intimacy, Customer involvement management, Customer lifecycle management, Customer reference program, Customer relationship management, Customer service, Customer service training, Demand chain, Enterprise relationship management, Extended Relationship Management, Facing (retail), Foviance, House call, Incentive program, Kampyle (Software), Lead scoring, Music on hold, National Asset Recovery Services, Outsourcing relationship management, Product support, Quality Assurance in Public Transport, Relationship Management Application (RMA), Sales process engineering, Saveology.com, Service rate,

Spinning Up ServiceNow

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Learn how to onboard ServiceNow ITSM tools by evangelizing, educating, and coordinating your organization's service desk, developers, and stakeholders. Drawing on his own story of lessons learned in spinning up the adoption of ServiceNow throughou

Beginner's COBIT Companion

https://www.kobo.com/us/en/ebook/beginner-s-cobit-companion...
Beginner's COBIT Companion has been created to give a reader, new to the subject, an easy to comprehend introduction to COBIT. Extra details that will be needed once you have the basics under your belt are cunningly hidden away in the extensive appendices at the back of the publication. The inclusion of licensed materials, from ISACA/ITGI, ensures that the reader can start to familiarise themselves with the concepts, terminology, and phraseology found in the official COBIT literature. A revision guide has been provided to help those preparing for the COBIT 4.1 Foundation Examination, and two challenging 'mock exam' tests are included to help verify your newly developed understanding - whether you sit the exam or not. Beginner's COBIT Companion collates select material from a wide variety of ISACA/ITGI sources into a comprehensive single-point-of-reference. It is your personal portal into the world of COBIT and no batteries are required! It might not be the only publication you will need in order to master COBIT but it is the very best place to start your learning journey. Beginner's COBIT Companion is aimed at the following audience: Board, Chief Executive Officer (CEO), Chief Financial Officer (CFO), Business Executive, Chief Information Officer (CIO), Business Senior Management, Business Process Owner, Head Operations, Chief Architect, Head Development, Head IT Administration, Project Management Office (PMO), Compliance, Audit, Risk, and Security (CARS), Deployment Team, Training Department, Service Manager, Service Desk/Incident Manager, Configuration Manager, Problem Manager. Of course, as an introductory text Beginner's COBIT Companion is also suitable for anyone wishing to develop a basic understanding of COBIT, regardless of their role, inside or out of the enterprise. Consultants specialising in IT Governance may find this publication of particular interest as it selectively collates a wide range of COBIT materials into a single publication. Trai

Citrix 156 Success Secrets - 156 Most Asked Questions On Citrix - What You Need To Know

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Citrix Systems, Inc.' is an American foreign multinational code corporation set up in 1989 that delivers server, program and desk-top virtualization, networking, Software-as-a-Service (SaaS), and cloud computing applications of tools and methods, con

Customer experience (CX): High-impact Strategies - What You Need to Know: Definitions, Adoptions, Impact, Benefits, Maturity, Vendors

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Customer experience (CX) is the sum of all experiences a customer has with a supplier of goods or services, over the duration of their relationship with that supplier. From awareness, discovery, attraction, interaction, purchase, use, cultivation and advocacy. It can also be used to mean an individual experience over one transaction; the distinction is usually clear in context. This book is your ultimate resource for Customer experience (CX). Here you will find the most up-to-date information, analysis, background and everything you need to know. In easy to read chapters, with extensive references and links to get you to know all there is to know about Customer experience (CX) right away, covering: Customer experience, Attitudinal analytics, Brand community, Business Augmentation Services, Catriona Campbell, ClickTale, COPC Inc, Customer Data Integration, Customer dynamics, Customer experience analytics, Customer experience systems, Customer experience transformation, Customer Feedback Management services, Customer insight, Customer Integrated System, Customer intelligence, Customer interaction management, Customer intimacy, Customer involvement management, Customer lifecycle management, Customer reference program, Customer relationship management, Customer service, Customer service training, Demand chain, Enterprise relationship management, Extended Relationship Management, Facing (retail), Foviance, Help desk, House call, Incentive program, Institute of Customer Service, Kampyle (Software), Lead scoring, Music on hold, National Asset Recovery Services, Outsourcing relationship management, Product support, Quality Assurance in Public Transport, Relationship Management Application (RMA), Sales process engineering, Service guarantee, Service rate, Social CRM, Speech analytics, Customer support, SWIFTNet InterAct Realtime, SWIFTNet InterAct Store and Forward, Tealeaf, Technical support, The International Customer Service Institute, Touchpoint, Usability Sciences, Advan

Password Management: High-impact Strategies - What You Need to Know: Definitions, Adoptions, Impact, Benefits, Maturity, Vendors

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There are several forms of software used to help users or organizations better manage passwords: Intended for use by a single user: Password manager software is used by individuals to organize and encrypt many personal passwords. This is also referred to as a password wallet. Intended for use by a multiple users/groups of users: Password synchronization software is used by organizations to arrange for different passwords, on different systems, to have the same value when they belong to the same person. Self-service password reset software enables users who forgot their password or triggered an intruder lockout to authenticate using another mechanism and resolve their own problem, without calling an IT help desk. Enterprise Single signon software monitors applications launched by a user and automatically populates login IDs and passwords. Web single signon software intercepts user access to web applications and either inserts authentication information into the HTTP(S) stream or redirects the user to a separate page, where the user is authenticated and directed back to the original URL. Privileged password management software. This book is your ultimate resource for Password Management. Here you will find the most up-to-date information, analysis, background and everything you need to know. In easy to read chapters, with extensive references and links to get you to know all there is to know about Password Management right away, covering: Password management, Password, 1dl, 2D Key, ATM SafetyPIN software, Canonical account, Challenge-Handshake Authentication Protocol, Challenge-response authentication, Cognitive password, Default password, Diceware, Draw a Secret, Duress code, LM hash, Munged password, One-time password, OpenID, OTPW, Partial Password, Passmap, PassPattern system, Passphrase, Password authentication protocol, Password cracking, Password fatigue, Password length parameter, Password manager, Password notification e-mail, Password policy, Password s
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