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HELP DESK EFFICIENCY REPORT 2010: Software Delivery United States and United Kingdom
Deploying user self service to automate software requests could collectively save organizations $8.6bn1 a year in IT help desk costs. Saving money is only part of the story. Two thirds of users in the United States and United Kingdom will wait up to a week or more for software they request through their IT help desk. Today, many users expect far higher levels of service from their IT departments than they have in the past. These users are tech-savvy and are used to getting the technology they need, when they need it. 1E is committed to helping its customers improve IT efficiency by identifying and reducing costs and waste. We commissioned Vanson Bourne to research IT help desk efficiency and user behavior in an effort to raise awareness of how help desk calls and costs could be dramatically reduced. This report highlights a number of challenges for many IT departments in organizations of all sizes.
Uploaded by 1ewhitepapers on 12/04/2010
Digital publication details: 15 pages.

IT Help Desk Software for Effective Service Request Management
A help desk is “a single point of contact for users to receive help on computer issues.” Setting up an IT help desk function is very important in today’s highly competitive and volatile business environment since a minor malfunction can affect business continuity leading to the loss of an enterprise’s hard earned reputation.
Uploaded by kovair on 11/14/2012
Digital publication details: 1 pages.

Streamlining ITIL Support in SBMs with ITIL
The changing shape of the technology industry has pushed more businesses to adopt ITIL processes, according to a recent Forrester Research study. And nearly 38 percent of the SMBs, claimed that their company has already adopted, or is planning to adopt, new IT processes to ensure efficiency.
Uploaded by hclisd on 10/09/2011
Digital publication details: 1 pages.

LANDesk Improve Service Visibility Guide Excerpt
Extract from a guide on how to improve service visibility for ITSM / Service Desk
Uploaded by melaniekarunaratne on 04/03/2011
Digital publication details: 1 pages.

Surado Web Self Service
This white paper introduces Customer Self-Service and how using Surado Web Self-Service can increase customer satisfaction, reduce costs and increase return on investments. The key is to understand your customer, your products and services and the tools available to deliver service to maximize customer satisfaction and reduce customer service costs. This paper will discuss the various selfservice options available, how to utilize best practices, delivery technology and how Customer Self-Service is tied to the "big picture" of Customer Relationship Management (CRM).
Uploaded by zcancelik on 08/31/2009
Digital publication details: 10 pages.

Meeting Global Standards with the Best IT Service Management Solutions
Providing better visibility into IT operations and functional services, IT service management is a methodology that enhances the quality of service operations and service delivery, and helps strengthen the IT processes as well. By determining specific processes IT service organizations can ensure greater productivity and customer reliability.
Uploaded by kovair on 11/05/2012
Digital publication details: 1 pages.

IT Service Management Software – Gearing up for Global Challenges
The aggressiveness competitive business environment has given rise to expansion of business and globalization. Further with increase in customer base, enterprises are also challenged to meet in the demands of a variety of customers.
Uploaded by kovair on 10/08/2012
Digital publication details: 1 pages.

Enhance Consistency, Efficiency, and Excellence with ITSM Software
Today IT service management (ITSM) is necessary to keep the wheels of business running easy and smooth. The huge challenges faced by enterprises in managing the introduction of systems into production, such as preparing business and IT, and creating and executing test plans are no more issues with ITSM.
Uploaded by kovair on 10/15/2012
Digital publication details: 1 pages.

Great Ways To Find Success With Your Home Business
More and more people are learning that running a s...
Uploaded by slash1whale on 07/12/2013
Digital publication details: 2 pages.

Importance of OSLC Tools Integration
Software development process or software development lifecycle (SDLC) is a comprehensive framework that describes the various phases and the various activities that need to be performed at each phase of software development.
Uploaded by kovair on 06/27/2012
Digital publication details: 1 pages.
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