service desk software PDF: 1 to 10 of 53 results fetched - page 1 [ao]

Zoolz is the only cloud solution that keeps your data even when you disconnect your drives

PCs for dummies all in one desk reference

www.archive.org/details/pcsfordummiesall0000unse...
Published on 09/20/2018
Document details: 776 pages. 1 download.

ERIC ED417728: The Virtual Reference Desk: Building a Network of Expertise for America's Schools. White Paper.

www.archive.org/details/ERIC_ED417728...
This paper presents the Virtual Reference Desk project, its current activities, and a proposed information system architecture to build a human intermediated network of expertise and experience for the K-12 community. The Virtual Reference Desk is a project headed by the ERIC Clearinghouse on Information & Technology and funded by the U.S. Department of Education's National Library of Education and receives support from the White House's Office of Science and Technology Policy. It seeks to study, support and improve current K-12 digital reference services, so called AskA services, as well as build a foundation for a national cooperative digital reference service. The paper demonstrates the viability of implementing a large-scale information system that directly utilizes human expertise. A preliminary technical architecture is outlined that consists of a meta-triage function to connect digital reference services, and a "shrink-wrapped" software package to help build and maintain new digital reference services. (Contains 18 references.) (Author)
Published on 12/24/2015
Document details: 17 pages. 40 downloads.

Byte Magazine Volume 05 Number 10 - Software

www.archive.org/details/byte-magazine-1980-10...
Foreground p.62 AN 8088 PROCESSOR FOR THE S-100 BUS, Part 2 [author Thomas Woodward Cantrell] The second part of this article describes techniques for interfacing to the S-100 bus. p.96 SORTING WITH BINARY TREES [author Bill Walker] This data-storage structure makes it easy to insert or delete items in the file. p.196 FLOPTRAN-IV: A TINY COMPILER [author Mark Zimmermann] Commodore PET's BASIC interpreter is a handy foundation for a tiny compiler. p.232 SYMBOLIC MATH USING BASIC [author David R Stoutemyer] Here's an introduction to symbolic computer mathematics. p.282 THE 6502 GETS MICROPROGRAMMABLE INSTRUCTIONS [author Dennette A Harrod] A simple circuit and some clever programming make enhancing this processor's instruction set possible. p.286 VECTOR GRAPHICS FOR RASTER DISPLAYS [author John Beetem] When plotting a line on a raster display, there is more logic involved than moving from point A to point B. Background p.24 MAKE LIQUID-CRYSTAL DISPLAYS WORK FOR YOU [author Steve Ciarcia] With appropriate interfaces, these displays are suitable for many applications. p.114 AN INFORMATION-RETRIEVAL SYSTEM [author Robert W Elmore and Krishna K Agarwal] This system is capable of maintaining a file of related records and printing a selective list based on given criteria. p.154 ADD MACRO EXPANSION TO YOUR MICROCOMPUTER, Part 1 [author David C Brown] A macro assembler is often a valuable tool when developing large assembly-language programs. p.266 MACHINE PROBLEM SOLVING, Part 2: Directed Search Using Cryptarithmetic [author Peter Frey] The best problem-solving programs often apply a combination of human and computer methods. p.274 THE FORTH STANDARDS TEAM [author William Ragsdale] Using a standard dialect of the FORTH language keeps costs down in the long run. Nucleus p.6 Editorial: Who Reads BYTE? p.16, 294 Letters p.42 Product Review p.50 Desk Top Wonders p.90 Education Forum p.172 Product Description p.182 Technical Forum p.186 BYTELINES p.192 Languages Forum p.273, 314, 332 Book Reviews p.278 Programming Quickies p.302, 332 BYTE's Bugs p.306 Ask BYTE p.325 BYTE's Bits p.328 Software Received p.329 Clubs and Newsletters p.330 Books Received p.334 Event Queue p.338 What's New? p.348 Tom Sloan Cartoon p.398 Unclassified Ads p.399 BOMB, BOMB Results p.400 Reader Service
Published on 09/21/2012
Document details: 17 pages. 5930 downloads.

Make A Different Way And Start With Call Center Software Automation

www.archive.org/details/MakeADifferentWayAndStartWithCallCenterSoftwareAutomation...
Customers expectations from the service center have changed dramatically in the digital age. At present, the customer is expected to have easy access to a service help desk, quick reply to their questions and even their equipment for home repair in the same day. With increasing competition, a great service center experience can easily differentiate between a product which is bought frequently and which is reached by the consumer read more.
Published on 06/22/2019
Document details: 17 pages. 5930 downloads.

DTIC ADP023861: Improving Customer Service at the ARL MSRC

www.archive.org/details/DTIC_ADP023861...
The ARL MSRC has conducted a major overhaul of its customer service process in order to better support our customer community. Users were asked what changes they would like to see and an outside consultant was brought in to take a fresh look at our customer service approach. A new methodology for providing customer service was designed to overcome known deficiencies in the previous system as well as incorporate the inputs from our users and the consultant. We purchased new hardware (a Sun Fire V100) and software (Remedy 5.1 Help Desk) to implement our new customer service methodology. Our consultant advised us on how to configure and use Remedy to our best advantage. We configured Remedy with many features to allow the staff to take direct ownership of a user problem report, track recurring questions, and follow the tickets through until an acceptable solution has been found. One major change is that now the majority of the staff is using Remedy instead of just the front-line Help Desk. The consultant motivated the staff on the importance of providing quality customer service.
Published on 11/04/2015
Document details: 5 pages. 33 downloads.

Byte Magazine Volume 06 Number 05 - Software Piracy

www.archive.org/details/byte-magazine-1981-05...
A rescan for this item is available here . Features p.36 Extended Color BASIC for the TRS-80 Color Computer [author Stan Miastkowski] Fast, easy. and inexpensive graphics are finally available for personal computers with this new system from Radio Shack. p.46 The Commodore VIC 20 Microcomputer: A Low Cost High Performance Consumer Computer [author Gregg Williams] The VIC 20 has color, Sound, graphics, and expandability, and sells for $299.9S. p.66 DC Motor Controls: Build a Motorized Platform [author Steve Ciarcia] Appropriate circuts can very precisely control permanent-magnet DC motors. p.128 Washington Tackles the Software Problem [author Christopher Kern] Recent court decisions pave the way for more software protection again piracy. p.140 Legal Protection for Computer Hardware and Software [author Stephen A Becker] An overview of patents, copyrights, and trade secrets, and how they relate to computer software and hardware protection. p.152 Wire-Wrapping and Proto-System Techniques [author Adolph Mangieri] Construction of homebrew designs is greatly aided by the complete wire-wrapping systems from Vector Electronics. p.171 Speeding Up TRS-80 Graphics [author Ronald Bobo and John Knoderer] Improve the response time of BASIC graphics displays on you TRS-80. p.204 An integer Math Package for the 8080 [author Bruce D Carbrey] These routines are useful when you need arithmetic operations on signed 16-bit numbers. p.280 Using interrupts on the Apple II System [author George M White] The use of interrupts in the 6502 microprocessor is demonstrated using an Apple II. p.296 Digital Plotting with the Apple II Computer [author Richard C Hallgren] Interface an x.y plotter directly to an Apple II with a minimum of hardware. p.316 Recursion and Side Effects in Pascal [author Rotert Morris] The use of global and local variables can change how a program works. p.326 DEMONS: A Symbolic Debugging Monitor [author A I Halsema] Debug your machine-language programs for 6800-based systems using instruction mnemonics. p.360 Build a Super Simple Floppy-Disk Interface, Part 1 [author James Nicholson and Roger Camp] Ten integrated circuits can provide all the features of a commercial disk controller at a fraction of the cost. p.408 A File Catalog System for UCSD Pascal [author Edward Heyman] Keep track of all those scattered files with this organization system. p.436 Numerical Methods in Data Analysis [author Toan C Nguyen] Gauss Jordon elimination and the Newton-Raphson method can be used to find the function curve that best fits a set of empirically determined data. Reviews p.22 The Epson MX-80 and MX-70 Printers [author Kevin Cohan] p.106 BYTE's Arcade Star Raiders [author Gregg Williams] Super Nova [author Bob Liddil] Tranquility Base [author Robin Moore] Asteroids in Space and Planetoids [author Oliver Holt] p.148 Dancing Demon from Radio Shack [author Elizabeth Cooper and Yvan Kolya] p.248 Super STEP [author Stanley D Robbins] p.254 Wordsmith [author Mark Dahmke] Nucleus p.6 Editorial How Can We Stop Software Piracy? p.12 Letters p.102, 236 System Notes Improve TRS-80 Dick Operation Add an External Data Separatot Faster BASIC br the Ohio Scientific p.122 430 Programming Quickies Using Page Two with Apple Pascal Turtle Graphics Print for the C Function Library p.126 Cartoon p.186 Education Forum: Getting Problem Solving Advice From a Computer p.198 Desk-Top Wonders: A Chessboad Journey on the TI-59 Programmable Calculator p.228 378, 452, 458 Technical Forum Print Your Own Bar Codes UPC Bar Codes With the Centronics 737 PAPERBYTE© Bar Codes with Integral Data Systems Printers Favorite Benchmaks and Other Programs Build a Noise-Based Random-Number Generator Fast Fourier Comes Back p.232, 252 BYTEs Bugs p.244, 380 Book Reviews Principies of Interactive Computer Graphics 2nd Edition Travels in Computerland, or Incompatibilities & interfaces p.262 BYTELINES p.278, 428 BYTE's Bits p.384 Ask BYTE p.394 Softwae Received p.398 Books Received p.404 Clubs and Newsletters p.447 Event Queue p.463 What's New? p.510 Unclassified Ads p.511 BOMB, BOMB Results p.512 Reader Service
Published on 09/21/2012
Document details: 5 pages. 5234 downloads.

Byte Magazine Volume 06 Number 05 - Software Piracy (RESCAN)

www.archive.org/details/BYTE_Vol_06-05_1981-05_Software_Piracy...
Features p.36 Extended Color BASIC for the TRS-80 Color Computer [author Stan Miastkowski] Fast, easy. and inexpensive graphics are finally available for personal computers with this new system from Radio Shack. p.46 The Commodore VIC 20 Microcomputer: A Low Cost High Performance Consumer Computer [author Gregg Williams] The VIC 20 has color, Sound, graphics, and expandability, and sells for $299.9S. p.66 DC Motor Controls: Build a Motorized Platform [author Steve Ciarcia] Appropriate circuts can very precisely control permanent-magnet DC motors. p.128 Washington Tackles the Software Problem [author Christopher Kern] Recent court decisions pave the way for more software protection again piracy. p.140 Legal Protection for Computer Hardware and Software [author Stephen A Becker] An overview of patents, copyrights, and trade secrets, and how they relate to computer software and hardware protection. p.152 Wire-Wrapping and Proto-System Techniques [author Adolph Mangieri] Construction of homebrew designs is greatly aided by the complete wire-wrapping systems from Vector Electronics. p.171 Speeding Up TRS-80 Graphics [author Ronald Bobo and John Knoderer] Improve the response time of BASIC graphics displays on you TRS-80. p.204 An integer Math Package for the 8080 [author Bruce D Carbrey] These routines are useful when you need arithmetic operations on signed 16-bit numbers. p.280 Using interrupts on the Apple II System [author George M White] The use of interrupts in the 6502 microprocessor is demonstrated using an Apple II. p.296 Digital Plotting with the Apple II Computer [author Richard C Hallgren] Interface an x.y plotter directly to an Apple II with a minimum of hardware. p.316 Recursion and Side Effects in Pascal [author Rotert Morris] The use of global and local variables can change how a program works. p.326 DEMONS: A Symbolic Debugging Monitor [author A I Halsema] Debug your machine-language programs for 6800-based systems using instruction mnemonics. p.360 Build a Super Simple Floppy-Disk Interface, Part 1 [author James Nicholson and Roger Camp] Ten integrated circuits can provide all the features of a commercial disk controller at a fraction of the cost. p.408 A File Catalog System for UCSD Pascal [author Edward Heyman] Keep track of all those scattered files with this organization system. p.436 Numerical Methods in Data Analysis [author Toan C Nguyen] Gauss Jordon elimination and the Newton-Raphson method can be used to find the function curve that best fits a set of empirically determined data. Reviews p.22 The Epson MX-80 and MX-70 Printers [author Kevin Cohan] p.106 BYTE's Arcade Star Raiders [author Gregg Williams] Super Nova [author Bob Liddil] Tranquility Base [author Robin Moore] Asteroids in Space and Planetoids [author Oliver Holt] p.148 Dancing Demon from Radio Shack [author Elizabeth Cooper and Yvan Kolya] p.248 Super STEP [author Stanley D Robbins] p.254 Wordsmith [author Mark Dahmke] Nucleus p.6 Editorial How Can We Stop Software Piracy? p.12 Letters p.102, 236 System Notes Improve TRS-80 Dick Operation Add an External Data Separatot Faster BASIC br the Ohio Scientific p.122 430 Programming Quickies Using Page Two with Apple Pascal Turtle Graphics Print for the C Function Library p.126 Cartoon p.186 Education Forum: Getting Problem Solving Advice From a Computer p.198 Desk-Top Wonders: A Chessboad Journey on the TI-59 Programmable Calculator p.228 378, 452, 458 Technical Forum Print Your Own Bar Codes UPC Bar Codes With the Centronics 737 PAPERBYTE© Bar Codes with Integral Data Systems Printers Favorite Benchmaks and Other Programs Build a Noise-Based Random-Number Generator Fast Fourier Comes Back p.232, 252 BYTEs Bugs p.244, 380 Book Reviews Principies of Interactive Computer Graphics 2nd Edition Travels in Computerland, or Incompatibilities & interfaces p.262 BYTELINES p.278, 428 BYTE's Bits p.384 Ask BYTE p.394 Softwae Received p.398 Books Received p.404 Clubs and Newsletters p.447 Event Queue p.463 What's New? p.510 Unclassified Ads p.511 BOMB, BOMB Results p.512 Reader Service
Published on 11/25/2013
Document details: 524 pages. 3570 downloads.

ERIC ED457861: The Facets of Digital Reference. Proceedings of the Virtual Reference Desk Annual Digital Reference Conference (2nd, Seattle, Washington, October 16-17, 2000).

www.archive.org/details/ERIC_ED457861...
This publication features work presented at the Second Annual Virtual Reference Desk Digital Reference Conference (October 6-17, 2000, Seattle, Washington). These proceedings include papers and presentations by conference presenters representing public, academic, and government libraries, as well as subject-specific AskA services, from the United States, Canada, Australia, Denmark, and Japan. Conference participants identified several key issues facing practitioners and researchers. The publication opens with records from plenary sessions, including the "Welcome" presentation by R. David Lankes; transcription from the keynote address by Michael B. Eisenberg and Charles R. McClure; and background on the "Impacts of Digital Reference" panel. The presentations and papers that follow provide a snapshot of current services, research initiatives, and products that help define the field of digital reference. Sections are arranged by topic (or conference track), each one highlighting a different area of digital reference: (1) "Real-Time Technologies" features services using Web contact software and instant messaging technologies for digital reference; (2) "Software for Digital Reference" introduces tools developed in-house for specific services as well as customizable applications; (3) "Managing Digital Reference Services" discusses issues in service development and maintenance including staffing, question-answer procedures, publicity, technical support, and modes of service; (4) "Issues and Research in Digital Reference" presents a range of topics including standards development, commercial versus non-profit services, communications issues, and digital reference service in government and distance education contexts; (5) "Spotlight on User Needs and Behaviors" focuses on methods for gathering and interpreting data from users and translating needs into effective service; (6) "Digital Reference Service Spotlights" includes first-hand experiences from one subject-related AskA service and academic and government libraries; (7) "Digital Reference Networks" offers insights on collaborative efforts in digital reference among multiple institutions; and (8) "Resources in Digital Reference" highlights processes for developing, procuring, and evaluating resources for use in online and traditional and reference service. (AEF)
Published on 01/09/2016
Document details: 330 pages. 315 downloads.

Ticketing System

www.archive.org/details/httpswww.ijtsrd.comengineeringinformation-technology23603tic...
Ticketing system is an IT service management platform. The ticketing tool provides solutions to all clients who are connected with one or more organizations remotely within the infrastructure. The Ticketing System is also used as a help desk software that can help customer to get their service as efficiently as possible while maintaining their service requests. The platform of ticketing system is deployed in virtual machine which thus can be accessed by anyone within the organization. Florika Gohil | Mr. Vikash Kumar "Ticketing System" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-3 | Issue-4 , June 2019, URL: https://www.ijtsrd.com/papers/ijtsrd23603.pdf Paper URL: https://www.ijtsrd.com/engineering/information-technology/23603/ticketing-system/florika-gohil
Published on 07/02/2019
Document details: 330 pages. 2 downloads.

Microsoft System Center Enterprise suite unleashed

www.archive.org/details/microsoftsystemc0000unse...
Published on 06/23/2018
Document details: 1062 pages. 8 downloads.
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