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Cloudy with a Chance of Clarity: Navigating Cloud Computing & IT Service Management
In our latest thought leadership whitepaper, Sharon Taylor, Chief Architect of ITIL® V3, provides insight on the concept of cloud computing and its impact on IT Service Management (ITSM). In this paper, Taylor clarifies the facts about cloud computing and discusses whether or not cloud computing changes the need for IT Service Management. She also: - Outlines how cloud-based ITSM tools can benefit your organization - Distinguishes the difference between public and private clouds - Proposes trends for the future of managing cloud services and SaaS ITSM
Uploaded by aileen.axios on 05/03/2011
Digital publication details: 9 pages.

An Overview on Kovair IT Service Management SaaS Solution
Kovair SaaS – ITSM is designed for service organizations looking for efficient alignment between IT service operations and business goals.Read the complete Whitepaper to avail all the features and benefits.
Uploaded by kovair on 08/28/2012
Digital publication details: 13 pages.

Kovair Software Unveils New Versions of ALM and ITSM Solutions On The Cloud
Kovair Software, a provider of Application Life Cycle Management (ALM) and IT Service Management (ITSM) solutions announced the immediate availability of the new versions of their industry strength Enterprise ALM-Studio and ITSM Studio delivered on the Cloud (as SaaS) in addition to their current On-Premise offerings.
Uploaded by kovair on 12/17/2011
Digital publication details: 1 pages.

Benefits and Features of ITSM as a Single Solution Offering
An IT Service Management (ITSM) Studio ideally offers a workflow based configurable global platform for implementing ITSM processes distributed over multiple geographic locations and across multiple organizations, accessed 24x7 over the Web. ITSM is available as both On-Premise and Software as a Service (SaaS) offering.
Uploaded by kovair on 05/16/2011
Digital publication details: 3 pages.

A digital eBrochure introducing you to KEDAR Information Technologies and our complete IT Financial Management (ITFM) and IT Services Management (ITSM) SaaS Solutions, as well as our BPM consulting services, ITIL, Six Sigma, and Cloud Training offerings. f
Uploaded by kedaris on 07/15/2012
Digital publication details: 16 pages.

Implementing a Service Catalog – 5 Top Tips by Sharon Taylor
Service Catalog: Are you the Master or Slave? This white paper by Sharon Taylor (Chief Architect of ITIL® V3) explores the art of Service Catalog Management, how to create, and how not to create one, the challenges, benefits and 5 top tips on setting it up and improving it.
Uploaded by aileen.axios on 01/23/2011
Digital publication details: 14 pages.

Kovair and nSolutions Partner to Enhance ITSM CMDB Automation nSolutions NOVATM
ITSM automation is the key to cutting operational costs and increasing business service availability. Kovair's ITSM solutions help standardize workflow to increase operational efficiency and enable end-to-end service delivery based on best practice guidelines of ITIL v3. Integration with NOVA, through Kovair's Omnibus Integration Middleware, will allow customers to create a real time repository of their network attached assets, distributed over multiple geographic locations and across multiple organizations and have full visibility and reporting with Kovair's ITSM Studio Product with its global access capabilities.
Uploaded by kovair on 04/06/2011
Digital publication details: 1 pages.

Benefits of an Effective PAAS for IT Service providers
Paas or (Platform as services) is the next logical step of SaaS – Software as a service. Forrester defines it as “An externally hosted service providing a platform that is complete to create, run, and operate applications including development tools, administration and management tools, runtime engines, data management engines security facilities, and user-management services. PaaS is based on Internet protocols and patterns.”
Uploaded by kovair on 08/07/2011
Digital publication details: 1 pages.

SITS13 Event Preview
SITS13 is the UK's leading ITSM and Support event. Find out everything that's going on across 23-24 April in our comprehensive preview.
Uploaded by rebeccawebb on 03/25/2013
Digital publication details: 11 pages.
Tags: it support · itsm

Paas Essentials for the Enterprise
Empowering the end users to generate computer programs minus the layers of translations from business to technical to programming languages, has been the most significant part of programming. Ensuring that the languages are simpler and more abstract is the fundamental idea behind this.
Uploaded by kovair on 09/12/2011
Digital publication details: 1 pages.
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