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Upcoming Webinar - How Well Is Your IT Equipped To Deliver Agile Customer Service Experiences?

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KANA is pleased to have Craig Le Clair, Principal Analyst, at Forrester Research present his research on current challenges among customer service knowledge workers and opportunities that Dynamic Case Management provides to meet those challenges. Watch this live webinar on Jan 19, 2011 at 11am PST
Uploaded by kanasoftware on 02/08/2011
Digital publication details: 1 page.

Knowledge-Infused Processes: The Solution to Self-Service Woes

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It is impossible to avoid contact with the customer when they are in need – why would anyone want to? Since delivering and surpassing their expectations at these times is what builds and increases loyalty, a properly designed and deployed self-service solution is critical.
Uploaded by kanasoftware on 03/15/2011
Digital publication details: 2 pages.

Cmms Roi Calculator

issuu.com/stuart2010/docs/www.mintek.com-cmms-roi-cal...
Calculator tool for discovering the ROI for an EAM CMMS
Uploaded by stuart2010 on 10/27/2011
Digital publication details: 1 pages.

Social Media ROI

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Socia media ROI bz Altimeter
Uploaded by lorenzoghini on 07/28/2012
Digital publication details: 27 pages.

ROI on Data Analysis Tools

issuu.com/jendand/docs/spss_roi...
Description of ROI on investing in a data analysis tool.
Uploaded by jendand on 10/14/2008
Digital publication details: 8 pages.

Need Help in Calculating a CMMS System ROI?

issuu.com/stuart2010/docs/www.mintek.com-need-help-in...
This article will discuss the more important ROI elements as well as how to use a ROI calculator to estimate the cash flow impact of an EAM system.
Uploaded by stuart2010 on 10/27/2011
Digital publication details: 3 pages.

Test Automation Tips

issuu.com/ivesiasolutions/docs/test_automation___some...
Test automation is not about removing testers but to make use of their time better. It is impossible to automate testing completely, and it has to be a mix of automation and manual testing. If you have decided to automate testing, below are some practical tips for implementing any test automation initiative:
Uploaded by ivesiasolutions on 09/20/2011
Digital publication details: 1 pages.

Creating Your Initial Authority Site - What You Need To Do

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If you are just starting out in Internet marketing...
Uploaded by streamturret6 on 03/13/2013
Digital publication details: 2 pages.

How to enhance ROI with Integrated ALM?

issuu.com/kovair/docs/how_to_enhance_roi_with_integra...
Integration of tools becomes indispensible when the best-of- breed development tools from various tools are not talking to each other. When every group is working in isolation, it becomes almost impossible to have a consolidated picture of the whole development project. Hence, adopting an omnibus technology that is based on ESB architecture makes development significantly simpler.
Uploaded by kovair on 04/20/2011
Digital publication details: 1 pages.

Social Media Monitoring ROI: Metrics For Measurement

issuu.com/brandmonitor/docs/social_media_monitoring_r...
ROI (Return on Investment) has become a major question mark in the social media monitoring space. Although some social media monitoring tools focus on delivering relevant and accurate data, others focus on measurement and engagement.
Uploaded by brandmonitor on 08/22/2011
Digital publication details: 4 pages.
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