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Quality Management Demystified

www.ebooks.com/cj.asp?IID=300154&cjsku=300154...
This handy guide provides the basic terms, concepts, and tools for defining, measuring, and managing quality.
Category: Business. ISBN: 9780071449083

Total Quality Management (TQM)

www.ebooks.com/cj.asp?IID=467214&cjsku=467214...
This book accentuates the relationship between Total Quality Management and Project Management and other contemporary management concepts. This book gives an exploratory overview of the contributions of certain national and international organizations that operate in Africa towards an effective delivery of products and services.
Category: Business. ISBN: 9780761847069

Project Quality Management

www.ebooks.com/cj.asp?IID=1731601&cjsku=1731601...
The book presents the development of the Construction Quality Assessment System (CONQUAS), Singapore's de facto quality performance measurement system, explains the application of the Quality Management System (QMS) to manage CONQUAS and identifies 33 critical success factors (CSFs) for achieving high CONQUAS scores. Through CONQUAS, the reader benefits from understanding how the Singapore government developed and implemented the first objective system for measuring what many building professionals have perceived to be elusive quality standards in the construction industry. The book presents both the theoretical concepts as well as the practical aspects to achieving strategic Project Quality Management that is anchored on the CSFs to building best practices. To realistically reflect the practical aspects and challenging issues faced by stakeholders in the construction industry, questionnaire surveys were conducted with building professionals to distinguish the importance level and extent of adoption of the 33 CSFs (identified from a comprehensive review of the extant literature) in influencing and affecting the achievement of high CONQUAS scores. These were further anchored by in-depth interviews with quality experts in the Singapore construction industry to provide a better understanding of issues relating to strategic Project Quality Management. Collectively, the empirical findings collated from the building professionals suggest that while the CSFs identified are known tenets of quality, these were still not being followed in their totality. A further case study was conducted through a formal set of in-depth interviews with the quality assurance team of a construction company who has direct involvement before, during and after their tremendous improvements in the CONQUAS scores attained. The strength of this book therefore represents a true account and reflections of real-life practices and experiences in the construction industry for contractors, quality managers and policy-makers to learn from. Although the context of this book relates to the Singapore experience, the lessons and recommendations are equally relevant and applicable to the global construction industry in both the developing and developed countries whose stakeholders (in both the public and private sectors) wish to understand how CONQUAS works, and how the CSFs identified can likewise be implemented for strategic Project Quality Management to building best practices.The book is therefore of interests to researchers, academia and practitioners in the construction industry as well as in other sectors of the economy (in Singapore and other countries) where learning points may be used for enhancing project quality management for buildings.
Category: Business. ISBN: 9789812870735

Construction Quality Management

www.ebooks.com/cj.asp?IID=677178&cjsku=677178...
This book examines the various quality management systems applied to the construction industry in Hong Kong and other parts of the world. Hong Kong's experience is particularly important because it plays a leading role in construction quality management globally.
Category: Business. ISBN: 9789622097469

Action-Based Quality Management

www.ebooks.com/cj.asp?IID=1782938&cjsku=1782938...
Featuring case studies from the industrial and tourism sectors, this book provides an interdisciplinary perspective on the effect of total quality management on business and innovation strategies. The principles of Total Quality Management (TQM) have been widely researched and analyzed as an essential tool for businesses to compete in a globalized economy. This book presents the latest research on the applications of TQM across different functions such as customer service, human resources management and cost control. It demonstrates how the utilization of TQM tools, such as the SERVQUAL model, Eco-Management and Audit Scheme (EMAS), High Involvement Practices (HIWP) and the EFQM excellence model, impacts a firm's performance, enhances productivity and innovation and reduces cost, thereby allowing them to compete more effectively in the global market. Building on the extensive literature on the relationship between TQM and business performance, the authors argue that quality acts as a powerful competitive tool that companies should embrace in their corporate strategy. By promoting activities that result in greater efficiency, improved control and management of the organization (internal quality), firms can achieve significant improvement in customer satisfaction, employee satisfaction, social impact and business results (external quality) and exceed expectations in these areas.
Category: Business. ISBN: 9783319064529

Reliability and Quality Management

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About the Book: The text provided in this book contains basic reliability concept in detail and reliability of electronic equipment in particular. The knowledge of reliability essential for all engineers and professional working in the field, has been discussed at length with some practical problems. The causes of failures of electronic equipment/component with their remedial actions have been included in the text. the parameters which are responsible to enhance the system reliability are also the part of this book. Quality, an important parameter for practicing engineers and technologists, which can improve the system reliability, ha been discussed in detail. Total Quality Management (TQM) and its relationship with reliability is also a part of the text. Various factors associated with ISO 9000 and essential steps in quality system implementation have been discussed in separate chapters. In fourteen chapters of this book efforts have been to include all important features of reliability and quality management. Authors hope that this book will meet the requirements of undergraduate students who will be studying this subject. Contents: Principles of Reliability Failure Statistics for Reliability Maintainability Reliability Mathematics Probability and Distribution Reliability Data Analysis Reliability of Systems Electronics System Reliability Reliability Prediction Analysis Reliability Assessment and Testing Quality and Reliability Principles of Quality Total Quality Management ISO 9000 for Quality System
Category: Business. ISBN: 9788122426885

Total Quality Management

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Total Quality Management: Key Concepts and Case Studies provides the full range of management principles and practices that govern the quality function. The book covers the fundamentals and background needed, as well as industry case studies and comprehensive topic coverage, making it an invaluable reference to both the novice and the more experienced individual. Aspects of quality control that are widely utilized in practice are combined with those that are commonly referred to on University courses, and the latest developments in quality concepts are also presented. This book is an ideal quick reference for any manager, designer, engineer, or researcher interested in quality. Features two chapters on the latest ISO standards Includes an introduction to statistics to help the reader fully grasp content on statistical quality control Contains case studies that explore many TQM themes in real life situations
Category: TECHNOLOGY & ENGINEERING. ISBN:

Service Quality and Management

https://www.ebooks.com/cj.asp?IID=2436129&fc=US&cjsku=2436129...
Introduction Are services millennium-proof? Certainly not. At least not at this moment. There is no thorough research needed to derive that conclusion, simply ask around. The evi­ dence is overwhelming. True horror stories exist of all types of services in all types of sectors. It is even becoming a business in itself. Television shows that are based on customer complaints about services are becoming more and more popular. As is the case in the millennium problem, management of service companies experiences a lot of problems in the hardware and the software of services. There are still prob­ lems in defining and developing the service, and problems in creating, realizing and managing weil defined services. Is there than no progress at all? We believe there iso The enormous attention for services has its advantages as weil. In various places innovations are realized, and what is more important are linked to theory. Only in this way learning becomes pos­ sible. Eventually innovative practice will reflect in the development of theory, and in turn good practice will be based on solid theory. This series tries to support this pro­ cess by presenting a number of innovative practices, and examples of testing theory in service quality marketing and management.
Category: BUSINESS & ECONOMICS. ISBN:

Water Quality Management

www.ebooks.com/cj.asp?IID=95940188&cjsku=95940188...
This book comprises two parts. The first part deals with some aspects of wastewater treatment, encompassing various types of technologies for treating wastewater and evaluation. The technologies, biochemical as well as chemical, including evaluation of technologies are also discussed. Part 2 is on solid waste management. It includes both municipal and industrial waste management. The book is of interest to researchers and practitioners in the field of water resources, hydrology, environmental resources, agricultural engineering, watershed management, earth sciences, as well as those engaged in natural resources planning and management. Graduate students and those wishing to conduct further research in water and environment and their development and management find the book to be of value.
Category: Technology. ISBN: 9789811057946

The Quality Management Sourcebook

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The concept of Quality Management began in the manufacturing sector, but a growing concern with quality in other areas of the economy has led to its wider application in service industries, government, education, and other not-for-profit agencies. A great quantity of material related to quality management has been produced in recent years, much of it by small presses, professional and trade associations, and consultants. The Quality Management Sourcebook is the first in-depth, international guide to the most useful material and sources of information. The book begins with the origins of quality management, explains how it evolved, examines its current situation, and explores the future. The book is divided into five main sections: * Introduction: General sources for information * Applications of total quality management * Focus on specific aspects of quality management * Quality in the future * Resource materials The Quality Management Sourcebook is an essential reference for everybody involved in either the theory or practice of quality management: in manufacturing, retail, banking, and insurance, the utilities industry, the transportation industry, health, education and other public services. Over 900 citations cover books, journal articles, technical reports, video training materials and software. Each is followed by a descriptive annotation. Resource materials include strategies for locating additional information; training materials; organizations; and consultants. The book concludes with a glossary of quality management terms, a name index, a title index, and a detailed subject index.
Category: Business. ISBN: 9780415108317
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