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Project Quality Management

www.ebooks.com/cj.asp?IID=1731601&cjsku=1731601...
The book presents the development of the Construction Quality Assessment System (CONQUAS), Singapore's de facto quality performance measurement system, explains the application of the Quality Management System (QMS) to manage CONQUAS and identifies 33 critical success factors (CSFs) for achieving high CONQUAS scores. Through CONQUAS, the reader benefits from understanding how the Singapore government developed and implemented the first objective system for measuring what many building professionals have perceived to be elusive quality standards in the construction industry. The book presents both the theoretical concepts as well as the practical aspects to achieving strategic Project Quality Management that is anchored on the CSFs to building best practices. To realistically reflect the practical aspects and challenging issues faced by stakeholders in the construction industry, questionnaire surveys were conducted with building professionals to distinguish the importance level and extent of adoption of the 33 CSFs (identified from a comprehensive review of the extant literature) in influencing and affecting the achievement of high CONQUAS scores. These were further anchored by in-depth interviews with quality experts in the Singapore construction industry to provide a better understanding of issues relating to strategic Project Quality Management. Collectively, the empirical findings collated from the building professionals suggest that while the CSFs identified are known tenets of quality, these were still not being followed in their totality. A further case study was conducted through a formal set of in-depth interviews with the quality assurance team of a construction company who has direct involvement before, during and after their tremendous improvements in the CONQUAS scores attained. The strength of this book therefore represents a true account and reflections of real-life practices and experiences in the construction industry for contractors, quality managers and policy-makers to learn from. Although the context of this book relates to the Singapore experience, the lessons and recommendations are equally relevant and applicable to the global construction industry in both the developing and developed countries whose stakeholders (in both the public and private sectors) wish to understand how CONQUAS works, and how the CSFs identified can likewise be implemented for strategic Project Quality Management to building best practices.The book is therefore of interests to researchers, academia and practitioners in the construction industry as well as in other sectors of the economy (in Singapore and other countries) where learning points may be used for enhancing project quality management for buildings.
Category: Business. ISBN: 9789812870735

Action-Based Quality Management

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Featuring case studies from the industrial and tourism sectors, this book provides an interdisciplinary perspective on the effect of total quality management on business and innovation strategies. The principles of Total Quality Management (TQM) have been widely researched and analyzed as an essential tool for businesses to compete in a globalized economy. This book presents the latest research on the applications of TQM across different functions such as customer service, human resources management and cost control. It demonstrates how the utilization of TQM tools, such as the SERVQUAL model, Eco-Management and Audit Scheme (EMAS), High Involvement Practices (HIWP) and the EFQM excellence model, impacts a firm's performance, enhances productivity and innovation and reduces cost, thereby allowing them to compete more effectively in the global market. Building on the extensive literature on the relationship between TQM and business performance, the authors argue that quality acts as a powerful competitive tool that companies should embrace in their corporate strategy. By promoting activities that result in greater efficiency, improved control and management of the organization (internal quality), firms can achieve significant improvement in customer satisfaction, employee satisfaction, social impact and business results (external quality) and exceed expectations in these areas.
Category: Business. ISBN: 9783319064529

Construction Quality Management

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This book examines the various quality management systems applied to the construction industry in Hong Kong and other parts of the world. Hong Kong's experience is particularly important because it plays a leading role in construction quality management globally.
Category: Business. ISBN: 9789622097469

Reliability and Quality Management

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About the Book: The text provided in this book contains basic reliability concept in detail and reliability of electronic equipment in particular. The knowledge of reliability essential for all engineers and professional working in the field, has been discussed at length with some practical problems. The causes of failures of electronic equipment/component with their remedial actions have been included in the text. the parameters which are responsible to enhance the system reliability are also the part of this book. Quality, an important parameter for practicing engineers and technologists, which can improve the system reliability, ha been discussed in detail. Total Quality Management (TQM) and its relationship with reliability is also a part of the text. Various factors associated with ISO 9000 and essential steps in quality system implementation have been discussed in separate chapters. In fourteen chapters of this book efforts have been to include all important features of reliability and quality management. Authors hope that this book will meet the requirements of undergraduate students who will be studying this subject. Contents: Principles of Reliability Failure Statistics for Reliability Maintainability Reliability Mathematics Probability and Distribution Reliability Data Analysis Reliability of Systems Electronics System Reliability Reliability Prediction Analysis Reliability Assessment and Testing Quality and Reliability Principles of Quality Total Quality Management ISO 9000 for Quality System
Category: Business. ISBN: 9788122426885

Total Quality Management (TQM)

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This book accentuates the relationship between Total Quality Management and Project Management and other contemporary management concepts. This book gives an exploratory overview of the contributions of certain national and international organizations that operate in Africa towards an effective delivery of products and services.
Category: Business. ISBN: 9780761847069

Quality Management Demystified

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This handy guide provides the basic terms, concepts, and tools for defining, measuring, and managing quality.
Category: Business. ISBN: 9780071449083

Construction Quality Management

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Quality management is essential for facilitating the competitiveness of modern day commercial organisations. Excellence in quality management is a requisite for construction organisations who seek to remain competitive and successful. The challenges presented by competitive construction markets and large projects that are dynamic and complex necessitate the adoption and application of quality management approaches. This new edition of Construction Quality Management provides a comprehensive evaluation of quality management systems and tools. Their effectiveness in achieving project objectives is explored, as well as applications in corporate performance enhancement. Both the strategic and operational dimensions of quality assurance are addressed by focusing on providing models of best practice. The reader is supported throughout by concise and clear explanations and with self-assessment questions. Practical case study examples show how various evaluative-based quality management systems and tools have been applied. Subjects covered include: business objectives the stakeholder satisfaction methodology organisational culture and Health and Safety quality philosophy evaluation of organisational performance continuous quality improvement and development of a learning organisation. New chapters consider the influence of Building Information Modelling (BIM) on quality management. The text should be of interest to construction industry senior managers, practicing professionals and academics. It is also an essential resource for undergraduate and postgraduate students of construction management, project management and business management courses.
Category: Business. ISBN: 9781138680104

The Quality Management Sourcebook

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The concept of Quality Management began in the manufacturing sector, but a growing concern with quality in other areas of the economy has led to its wider application in service industries, government, education, and other not-for-profit agencies. A great quantity of material related to quality management has been produced in recent years, much of it by small presses, professional and trade associations, and consultants. The Quality Management Sourcebook is the first in-depth, international guide to the most useful material and sources of information. The book begins with the origins of quality management, explains how it evolved, examines its current situation, and explores the future. The book is divided into five main sections: * Introduction: General sources for information * Applications of total quality management * Focus on specific aspects of quality management * Quality in the future * Resource materials The Quality Management Sourcebook is an essential reference for everybody involved in either the theory or practice of quality management: in manufacturing, retail, banking, and insurance, the utilities industry, the transportation industry, health, education and other public services. Over 900 citations cover books, journal articles, technical reports, video training materials and software. Each is followed by a descriptive annotation. Resource materials include strategies for locating additional information; training materials; organizations; and consultants. The book concludes with a glossary of quality management terms, a name index, a title index, and a detailed subject index.
Category: Business. ISBN: 9780415108317

Oakland on Quality Management

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'Oakland on the New Quality Management' shows managers how to implement a Total Quality Management strategy throughout all activities and thereby achieve top quality performance overall, not just focusing on product or service quality. The text addresses the issues of implementing TQM, teamwork, and changes in culture, and emphasizes the integration of TQM into the strategy of the organization with specific advice on how to implement TQM. Topics covered include quality function deployment (QFD), communications and quality strategy, measurement and benchmarking, and teamwork for culture change, including the 'Drive' model. Ten points are presented to aid senior management in their thinking on commitment, culture and communication issues.
Category: Business. ISBN: 9780750657419

Laboratory Quality Management System

www.ebooks.com/cj.asp?IID=1142071&cjsku=1142071...
Achieving maintaining and improving accuracy timeliness and reliability are majorchallenges for health laboratories. Countries worldwide committed themselvesto build national capacities for the detection of and response to public healthevents of international concern when they decided to engage in the InternationalHealth Regulations implementation process. Only sound management of quality in health laboratories will enable countries to produce test results that the international community will trust in cases of international emergency. This handbook was developed through collaboration between the WHO LyonOffice for National Epidemic Preparedness and Response the United Statesof America Centers for Disease Control and Prevention (CDC) Division ofLaboratory Systems and the Clinical and Laboratory Standards Institute (CLSI).It is based on training sessions and modules provided by the CDC and WHO inmore than 25 countries and on guidelines for implementation of ISO 15189 indiagnostic laboratories developed by CLSI. This handbook is intended to provide a comprehensive reference on LaboratoryQuality Management System for all stakeholders in health laboratory processes from management to administration to bench-work laboratorians. This handbook covers topics that are essential for quality management of a public health or clinical laboratory. They are based on both ISO 15189 and CLSI GP26-A3 documents. Each topic is discussed in a separate chapter. The chapters follow the framework developed by CLSI and are organized as the 12 Quality System Essentials .
Category: Medicine. ISBN: 9789241548274
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