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Webinar- How to effectively manage ITIL Compliant IT Services for Customers

This webinar aims at sharing Kovair’s experience in setting up 100% web-based ITSM Solution for integrating and automating various ITIL v3 process areas on June 28, 2012, 5:00 PM IST.
Uploaded by kovair on 06/24/2012
Digital publication details: 1 page.

The ITSM Solution for Your Enterprise

With the long overdue HIPAA privacy and security compliance audit program scheduled to begin later this year or early next year, it’s time for every healthcare entity to do a reality check and find out if their privacy and security policies really work. Is your organization prepared for the upcoming HIPAA compliance audit? If yes, how well are you prepared?
Uploaded by kovair on 07/31/2011
Digital publication details: 1 page.

ITSM Guide - Extract Chapter 4 - Implementation

INNOTRAIN IT IT Service Management Guide - Extract Chapter 4 - Implementation (English)
Uploaded by innotrain-it on 11/09/2011
Digital publication details: 16 pages.
Tags: itsm · sme · implementation

SITS13 Event Preview

SITS13 is the UK's leading ITSM and Support event. Find out everything that's going on across 23-24 April in our comprehensive preview.
Uploaded by rebeccawebb on 03/25/2013
Digital publication details: 11 pages.
Tags: it support · itsm

ITSM Solutions – The Wide Angled Infrastructure and Service Management

Information technology is critical to any organization because of its ability to deliver value to its customers. IT dependent organizations retain a competitive edge over their counterparts. But with technological innovations catching up globally, it becomes very necessary for the organizations also to upgrade their IT strategy to meet the demands of the marketplace. IT Service Management (ITSM) is a new concept in infrastructure management representing improvement opportunities for business profitability.
Uploaded by kovair on 08/24/2011
Digital publication details: 1 pages.

Government Technology volume 9.5

The Business Magazine for Government Technology
Uploaded by karlosullivan on 07/13/2010
Digital publication details: 80 pages.

Health Business Magazine 10.4

The Business Magazine for Health
Uploaded by karlosullivan on 04/13/2011
Digital publication details: 148 pages.
Tags: health · business

A Proposal and Evaluation of a Design Method in Design Science Research

Information Systems (IS) design science literature offers a plethora of findings on various aspects, such as the general steps in design science, problem identification, objectives of solutions, and evaluation of the artefacts. However, there appears to b
Uploaded by academic-conferences.org on 01/27/2013
Digital publication details: 12 pages.

Health Business Specifiers Index 2010/11

The Business Magazine for Health Business
Uploaded by karlosullivan on 08/03/2010
Digital publication details: 148 pages.
Tags: budget · specifiers · business · health · hospital · index · fm · nhs

Understanding the Benefits and Barriers of ITSM

Most of the business services these days are managed through Information Technology leading to organizations investing in Information Technology to achieve customer satisfaction. IT Service Management (ITSM) is a methodology that provides better visibility to IT operations and functional services. This service oriented approach manages IT infrastructure to deliver the best service, and focuses on organizing people and service operations in the most excellent way possible.
Uploaded by kovair on 05/29/2011
Digital publication details: 2 pages.
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