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Business Process Improvement in Organizational Design of e-Government Services
This paper describes a business process and organizational re-design and implementation project for an e-government service organization. In this project the initial process execution time of a Virtual Private Network (VPN) connection request has been reduced from some 60 days to two days. This has been achieved by the use of a new business process reengineering (BPR) implementation approach that was developed by the Utrecht University. The implementation approach is based on a combination of Enterprise Information Architecture (EIA), Business Process Modeling (BPM), Knowledge Management and Management Control methodologies and techniques. The method has been applied to improve the performance of a Dutch e- government service department (DeGSD). DeGSD is an e-government service department that supports and promotes electronic communication. It can be described as an electronic mail office for consumers that provides the ICT infrastructure to communicate with the government. The...
Uploaded by on 03/30/2009
Digital publication details: 12 pages.

Organizational Innovation: Exploring Avenues of Approach
NextD Journal | ReRethinking Design. GK VanPatter in conversation with Dr. Bettina von Stamm FRSA. Conversation 18, Organizational Innovation: Exploring Avenues of Approach. Originally published by NextDesign Leadership Institute in 2005.
Uploaded by nextd on 01/30/2011
Digital publication details: 18 pages.

Bridging Organizational Silos
To develop and deliver products and services, large organizations rely on teams. Yet, the defining characteristics of these often hamper collaboration among different parts of the organization. The root cause is conflict: it must be accepted then actively managed. Promoting effective cross-functional teams demands that an enabling environment be built for that.
Uploaded by celcius233 on 07/14/2010
Digital publication details: 5 pages.

Learning for Change in ADB
The rapidly changing–and, at times, excessively complex–nature of development work demands diverse competences from aid agencies such as ADB. The learning challenges these present require the ability to work more reflectively in a turbulent practice environment. This publication broadly defines a learning organization as a collective undertaking, rooted in action, that builds and improves its own practice by consciously and continually devising and developing the means to draw learning from its own (and others') experience. It identifies the 10 challenges that ADB must overcome to develop as a learning organization and specifies practicable next steps to conquer each. It can help deliver the increased development effectiveness that Strategy 2020, ADB's long-term strategic framework for 2008–2020, seeks.
Uploaded by celcius233 on 03/30/2009
Digital publication details: 83 pages.

Appreciative Inquiry
Appreciative inquiry is the process of facilitating positive change in organizations. Its basic assumption is uncomplicated: every organization has something that works well. Appreciative inquiry is therefore an exciting generative approach to organizational development. At a higher level, it is also a way of being and seeing.
Uploaded by celcius233 on 12/14/2008
Digital publication details: 4 pages.

Frozen Pictures: Can Design Journalism be Reinvented?
NextD Journal | ReRethinking Design. GK VanPatter in conversation with Julie Lasky. Conversation 19, Frozen Pictures: Can Design Journalism be Reinvented? Originally published by NextDesign Leadership Institute in 2005.
Uploaded by nextd on 01/30/2011
Digital publication details: 19 pages.

Knowledge as Culture
Culture must not be seen as something that merely reflects an organization's social reality: rather, it is an integral part of the process by which that reality is constructed. Knowledge management initiatives, per se, are not culture change projects; but, if culture stands in the way of what an organization needs to do, they must somehow impact.
Uploaded by celcius233 on 05/14/2012
Digital publication details: 23 pages.

Knowledge Creation and Sharing in a Project Team: An Organizational Analysis Based on the...
In today's competitive arena, knowledge and intellectual assets management seems to be the best answer when looking to gain a competitive edge. Furthermore, traditional approaches to knowledge management based on a "single company perspective" are becoming limited; more frequently the problem is to manage "inter-organizational "collaborations, projects and temporary structures. It is thus necessary to rethink some organizational topics (organizational structures design, personnel involvement and motivation mechanisms etc.) and to review them by introducing suitable and effective modifications with respect to specific knowledge processes. This paper takes the "Organizational Relational Approach" into consideration and applies a method for describing and interpreting the interactions among organizational actors- also belonging to different organizations- defined as Organizational Relations (OR): the method analyses these relations according to several distinct dimensions: the goals...
Uploaded by on 10/21/2005
Digital publication details: 10 pages.

Researching Organizational Culture Using the Grounded Theory Method
Researching organizational culture using the grounded theory method is intuitively logical, given the ease of conceptualising organizational culture as a basic social process. In spite of its intuitive appeal, there are numerous challenges along the research voyage that could facilitate or jeopardise the unsuspecting researcher's investigation. The aim of this paper is to alert prospective researchers, to some of the critical considerations that arise when designing and conducting research of this nature. The paper first tackles issues that are related to the conceptualisation of organizational culture as the phenomenon of interest, before turning to the research design implications. Research considerations that are related to the conceptualisation of organizational culture and the formulation of the research, include (1) the school of thought that the researcher embraces and the implications of its research traditions; (2) the assumptions made about the nature of organizational...
Uploaded by on 10/09/2010
Digital publication details: 8 pages.

Envisioning Design: Understanding Domus Academy
NextD Journal | ReRethinking Design. GK VanPatter in conversation with Claudio Moderini. Conversation 8, Envisioning Design: Understanding Domus Academy. Originally published by NextDesign Leadership Institute in 2004.
Uploaded by nextd on 01/23/2011
Digital publication details: 14 pages.
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