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Kovair Software Unveils New Versions of ALM and ITSM Solutions On The Cloud
Kovair Software, a provider of Application Life Cycle Management (ALM) and IT Service Management (ITSM) solutions announced the immediate availability of the new versions of their industry strength Enterprise ALM-Studio and ITSM Studio delivered on the Cloud (as SaaS) in addition to their current On-Premise offerings.
Uploaded by kovair on 12/17/2011
Digital publication details: 1 page.

ITSM Solutions – The Wide Angled Infrastructure and Service Management
Information technology is critical to any organization because of its ability to deliver value to its customers. IT dependent organizations retain a competitive edge over their counterparts. But with technological innovations catching up globally, it becomes very necessary for the organizations also to upgrade their IT strategy to meet the demands of the marketplace. IT Service Management (ITSM) is a new concept in infrastructure management representing improvement opportunities for business profitability.
Uploaded by kovair on 08/24/2011
Digital publication details: 1 page.

ITSM WhitepCustomized ITSM Software vs. Out-of-the-box Solutions
ITSM Whitepaper: Hidden Costs & Delayed Value in Customized ITSM Software: Why Organizations Are Moving Towards Out-of-the-box Solutions
Uploaded by aileen.axios on 10/11/2010
Digital publication details: 8 pages.

The ITSM solutions
Currently most business services require IT to ensure best ways of offering and achieving customer satisfaction. IT service enterprises often face challenges such as delivering quality IT services aligned to business goals, improving service efficiency within a given budget, maximizing return-on-investment (ROI) and synchronizing people, process and technology.
Uploaded by kovair on 05/16/2011
Digital publication details: 1 pages.

Strengthen Business Processes with Effective ITSM Software Solutions
With a large number of business services being managed by Information Technology these days, organizations are investing in Information Technology solutions to achieve maximum customer satisfaction.
Uploaded by kovair on 10/29/2012
Digital publication details: 1 pages.

Cloudy with a Chance of Clarity: Navigating Cloud Computing & IT Service Management
In our latest thought leadership whitepaper, Sharon Taylor, Chief Architect of ITIL® V3, provides insight on the concept of cloud computing and its impact on IT Service Management (ITSM). In this paper, Taylor clarifies the facts about cloud computing and discusses whether or not cloud computing changes the need for IT Service Management. She also: - Outlines how cloud-based ITSM tools can benefit your organization - Distinguishes the difference between public and private clouds - Proposes trends for the future of managing cloud services and SaaS ITSM
Uploaded by aileen.axios on 05/03/2011
Digital publication details: 9 pages.

Kovair and nSolutions Partner to Enhance ITSM CMDB Automation nSolutions NOVATM
ITSM automation is the key to cutting operational costs and increasing business service availability. Kovair's ITSM solutions help standardize workflow to increase operational efficiency and enable end-to-end service delivery based on best practice guidelines of ITIL v3. Integration with NOVA, through Kovair's Omnibus Integration Middleware, will allow customers to create a real time repository of their network attached assets, distributed over multiple geographic locations and across multiple organizations and have full visibility and reporting with Kovair's ITSM Studio Product with its global access capabilities.
Uploaded by kovair on 04/06/2011
Digital publication details: 1 pages.

ITSM Guide Complete
INNOTRAIN IT IT Service Management Guide complete (English)
Uploaded by innotrain-it on 11/09/2011
Digital publication details: 109 pages.

ITSM Whitepaper: The 5 Upgrade Headaches … And How to Avoid Them
Choosing a new ITSM Solution? Read this whitepaper first.
Uploaded by aileen.axios on 10/11/2010
Digital publication details: 9 pages.

Understanding the Benefits and Barriers of ITSM
Most of the business services these days are managed through Information Technology leading to organizations investing in Information Technology to achieve customer satisfaction. IT Service Management (ITSM) is a methodology that provides better visibility to IT operations and functional services. This service oriented approach manages IT infrastructure to deliver the best service, and focuses on organizing people and service operations in the most excellent way possible.
Uploaded by kovair on 05/29/2011
Digital publication details: 2 pages.
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