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ITSM WhitepCustomized ITSM Software vs. Out-of-the-box Solutions

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ITSM Whitepaper: Hidden Costs & Delayed Value in Customized ITSM Software: Why Organizations Are Moving Towards Out-of-the-box Solutions
Uploaded by aileen.axios on 10/11/2010
Digital publication details: 8 pages.

Cloudy with a Chance of Clarity: Navigating Cloud Computing & IT Service Management

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In our latest thought leadership whitepaper, Sharon Taylor, Chief Architect of ITIL® V3, provides insight on the concept of cloud computing and its impact on IT Service Management (ITSM). In this paper, Taylor clarifies the facts about cloud computing and discusses whether or not cloud computing changes the need for IT Service Management. She also: - Outlines how cloud-based ITSM tools can benefit your organization - Distinguishes the difference between public and private clouds - Proposes trends for the future of managing cloud services and SaaS ITSM
Uploaded by aileen.axios on 05/03/2011
Digital publication details: 9 pages.

Key Features and Benefits of Kovair IT Service Management

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Kovair IT Service Management Solution comes with a set of specialized organizational potentials to provide value to the customers in the form of IT Services. Transformation of resources to valuable services remains at the core of Kovair ITSM solution. Its potentiality is achieved by implementing IT-operation processes to manage the services over a life cycle with a well-defined strategy, design, transition, operation and continual improvement. The potentiality of Kovair IT Service Management helps a service organization to experience the three C’s – ‘Confidence,’ ‘Competency’ and ‘Capacity.’ Kovair ITSM comes with wide array of industry leading features.
Uploaded by kovair on 12/28/2010
Digital publication details: 3 pages.

LANDesk Improve Service Visibility Guide Excerpt

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Extract from a guide on how to improve service visibility for ITSM / Service Desk
Uploaded by melaniekarunaratne on 04/03/2011
Digital publication details: 1 pages.

ITSM Whitepaper: The 5 Upgrade Headaches … And How to Avoid Them

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Choosing a new ITSM Solution? Read this whitepaper first.
Uploaded by aileen.axios on 10/11/2010
Digital publication details: 9 pages.

ITIL - Delivering Real Value In A Downturn: Three Fast Steps To Service Value

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Are you under pressure to do more with less? During tough economic times, organizations have to become ultra-competitive to survive, and ultra-agile to remain competitive. Pressure is piled on IT to support the rapid change that is needed for an organization to remain profitable, but in tough times the IT budget is often frozen or even cut. This whitepaper describes how IT departments can excel in such times.
Uploaded by aileen.axios on 01/23/2011
Digital publication details: 7 pages.

Enhance Consistency, Efficiency, and Excellence with ITSM Software

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Today IT service management (ITSM) is necessary to keep the wheels of business running easy and smooth. The huge challenges faced by enterprises in managing the introduction of systems into production, such as preparing business and IT, and creating and executing test plans are no more issues with ITSM.
Uploaded by kovair on 10/15/2012
Digital publication details: 1 pages.

ITSM Guide Complete

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INNOTRAIN IT IT Service Management Guide complete (English)
Uploaded by innotrain-it on 11/09/2011
Digital publication details: 109 pages.

ITSM Guide - Extract Chapter 3.2 - Service Operations

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INNOTRAIN IT IT Service Management Guide - Extract Chapter 3.2 - Service Operations (English)
Uploaded by innotrain-it on 11/09/2011
Digital publication details: 15 pages.

Meeting Global Standards with the Best IT Service Management Solutions

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Providing better visibility into IT operations and functional services, IT service management is a methodology that enhances the quality of service operations and service delivery, and helps strengthen the IT processes as well. By determining specific processes IT service organizations can ensure greater productivity and customer reliability.
Uploaded by kovair on 11/05/2012
Digital publication details: 1 pages.
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