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ITSM Implementation – An Important Part of Your IT Strategy
ITSM or Information Technology Service Management helps companies make processes more efficient and effective. ITSM extends into additional areas like processes and implementation to provide value added functionality.
Uploaded by globallogic on 06/01/2011
Digital publication details: 1 page.

Cloudy with a Chance of Clarity: Navigating Cloud Computing & IT Service Management
In our latest thought leadership whitepaper, Sharon Taylor, Chief Architect of ITIL® V3, provides insight on the concept of cloud computing and its impact on IT Service Management (ITSM). In this paper, Taylor clarifies the facts about cloud computing and discusses whether or not cloud computing changes the need for IT Service Management. She also: - Outlines how cloud-based ITSM tools can benefit your organization - Distinguishes the difference between public and private clouds - Proposes trends for the future of managing cloud services and SaaS ITSM
Uploaded by aileen.axios on 05/03/2011
Digital publication details: 9 pages.

ITSM Guide Complete
INNOTRAIN IT IT Service Management Guide complete (English)
Uploaded by innotrain-it on 11/09/2011
Digital publication details: 109 pages.

ITSM Guide - Extract Chapter 4 - Implementation
INNOTRAIN IT IT Service Management Guide - Extract Chapter 4 - Implementation (English)
Uploaded by innotrain-it on 11/09/2011
Digital publication details: 16 pages.
Tags: itsm · sme · implementation

ITSM WhitepCustomized ITSM Software vs. Out-of-the-box Solutions
ITSM Whitepaper: Hidden Costs & Delayed Value in Customized ITSM Software: Why Organizations Are Moving Towards Out-of-the-box Solutions
Uploaded by aileen.axios on 10/11/2010
Digital publication details: 8 pages.

ISO 20000 - Choosing the Right Implementation Process
ISO 20000 certification is, for many, synonymous with lengthy and costly process implementation. Using a unique Process Prototyping Implementation Methodology, I'll show you that it is possible to achieve ISO 20000 certification in 18 months. This article presents an overview of this ground-breaking approach.
Uploaded by implementiso20000 on 01/24/2011
Digital publication details: 14 pages.

Kovair Agile Solution Overview
Kovair Agile Solution is an implementation of Agile based on SCRUM methodology using Kovair Platform. Kovair has extended SCRUM methodology to implement various tools necessary to implement Agile in a distributed development scenario.
Uploaded by kovair on 07/30/2012
Digital publication details: 9 pages.

An Overview on Kovair IT Service Management SaaS Solution
Kovair SaaS – ITSM is designed for service organizations looking for efficient alignment between IT service operations and business goals.Read the complete Whitepaper to avail all the features and benefits.
Uploaded by kovair on 08/28/2012
Digital publication details: 13 pages.

Benefits and Features of ITSM as a Single Solution Offering
An IT Service Management (ITSM) Studio ideally offers a workflow based configurable global platform for implementing ITSM processes distributed over multiple geographic locations and across multiple organizations, accessed 24x7 over the Web. ITSM is available as both On-Premise and Software as a Service (SaaS) offering.
Uploaded by kovair on 05/16/2011
Digital publication details: 3 pages.

The Significance of Reporting in an IT Service Organization
By reducing the risks and increasing returns, a well-managed IT service organization can still deliver superior IT services, and also achieve the goals of the enterprise. With the use of visual reports, organizations can concentrate on all the process areas of IT Service Management (ITSM) to establish a reputation.
Uploaded by kovair on 09/01/2011
Digital publication details: 2 pages.
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