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ITSM WhitepCustomized ITSM Software vs. Out-of-the-box Solutions

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ITSM Whitepaper: Hidden Costs & Delayed Value in Customized ITSM Software: Why Organizations Are Moving Towards Out-of-the-box Solutions
Uploaded by aileen.axios on 10/11/2010
Digital publication details: 8 pages.

ITSM Whitepaper: The 5 Upgrade Headaches … And How to Avoid Them

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Choosing a new ITSM Solution? Read this whitepaper first.
Uploaded by aileen.axios on 10/11/2010
Digital publication details: 9 pages.

ITSM Guide Complete

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INNOTRAIN IT IT Service Management Guide complete (English)
Uploaded by innotrain-it on 11/09/2011
Digital publication details: 109 pages.

Cloudy with a Chance of Clarity: Navigating Cloud Computing & IT Service Management

issuu.com/aileen.axios/docs/us_wpstaylor_cloudy_clari...
In our latest thought leadership whitepaper, Sharon Taylor, Chief Architect of ITIL® V3, provides insight on the concept of cloud computing and its impact on IT Service Management (ITSM). In this paper, Taylor clarifies the facts about cloud computing and discusses whether or not cloud computing changes the need for IT Service Management. She also: - Outlines how cloud-based ITSM tools can benefit your organization - Distinguishes the difference between public and private clouds - Proposes trends for the future of managing cloud services and SaaS ITSM
Uploaded by aileen.axios on 05/03/2011
Digital publication details: 9 pages.

Kovair Software Unveils New Versions of ALM and ITSM Solutions On The Cloud

issuu.com/kovair/docs/kovair_software_unveils_new_ver...
Kovair Software, a provider of Application Life Cycle Management (ALM) and IT Service Management (ITSM) solutions announced the immediate availability of the new versions of their industry strength Enterprise ALM-Studio and ITSM Studio delivered on the Cloud (as SaaS) in addition to their current On-Premise offerings.
Uploaded by kovair on 12/17/2011
Digital publication details: 1 pages.

Kovair and nSolutions Partner to Enhance ITSM CMDB Automation nSolutions NOVATM

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ITSM automation is the key to cutting operational costs and increasing business service availability. Kovair's ITSM solutions help standardize workflow to increase operational efficiency and enable end-to-end service delivery based on best practice guidelines of ITIL v3. Integration with NOVA, through Kovair's Omnibus Integration Middleware, will allow customers to create a real time repository of their network attached assets, distributed over multiple geographic locations and across multiple organizations and have full visibility and reporting with Kovair's ITSM Studio Product with its global access capabilities.
Uploaded by kovair on 04/06/2011
Digital publication details: 1 pages.

Benefits and Features of ITSM as a Single Solution Offering

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An IT Service Management (ITSM) Studio ideally offers a workflow based configurable global platform for implementing ITSM processes distributed over multiple geographic locations and across multiple organizations, accessed 24x7 over the Web. ITSM is available as both On-Premise and Software as a Service (SaaS) offering.
Uploaded by kovair on 05/16/2011
Digital publication details: 3 pages.

ITSM Guide - Extract Chapter 5 - Organisational Change

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INNOTRAIN IT IT Service Management Guide - Extract Chapter 5 - Organisational Change
Uploaded by innotrain-it on 11/09/2011
Digital publication details: 28 pages.

ITSM Implementation – An Important Part of Your IT Strategy

issuu.com/globallogic/docs/itsm_implementation___an_i...
ITSM or Information Technology Service Management helps companies make processes more efficient and effective. ITSM extends into additional areas like processes and implementation to provide value added functionality.
Uploaded by globallogic on 06/01/2011
Digital publication details: 1 pages.

Enhance Consistency, Efficiency, and Excellence with ITSM Software

issuu.com/kovair/docs/enhance_consistency__efficiency...
Today IT service management (ITSM) is necessary to keep the wheels of business running easy and smooth. The huge challenges faced by enterprises in managing the introduction of systems into production, such as preparing business and IT, and creating and executing test plans are no more issues with ITSM.
Uploaded by kovair on 10/15/2012
Digital publication details: 1 pages.
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