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Essentials of a Successful IT Service Management Solution
Most businesses these days are managed by IT and it is no surprise that organizations are investing tremendously in IT to achieve customer satisfaction. With major investments in IT, there are several major challenges that IT service organizations can face.
Uploaded by kovair on 03/14/2012
Digital publication details: 2 pages.

An Overview on Kovair IT Service Management SaaS Solution
Kovair SaaS – ITSM is designed for service organizations looking for efficient alignment between IT service operations and business goals.Read the complete Whitepaper to avail all the features and benefits.
Uploaded by kovair on 08/28/2012
Digital publication details: 13 pages.

The Significance of Reporting in an IT Service Organization
By reducing the risks and increasing returns, a well-managed IT service organization can still deliver superior IT services, and also achieve the goals of the enterprise. With the use of visual reports, organizations can concentrate on all the process areas of IT Service Management (ITSM) to establish a reputation.
Uploaded by kovair on 09/01/2011
Digital publication details: 2 pages.

Meeting Global Standards with the Best IT Service Management Solutions
Providing better visibility into IT operations and functional services, IT service management is a methodology that enhances the quality of service operations and service delivery, and helps strengthen the IT processes as well. By determining specific processes IT service organizations can ensure greater productivity and customer reliability.
Uploaded by kovair on 11/05/2012
Digital publication details: 1 pages.

Key Features and Benefits of Kovair IT Service Management
Kovair IT Service Management Solution comes with a set of specialized organizational potentials to provide value to the customers in the form of IT Services. Transformation of resources to valuable services remains at the core of Kovair ITSM solution. Its potentiality is achieved by implementing IT-operation processes to manage the services over a life cycle with a well-defined strategy, design, transition, operation and continual improvement. The potentiality of Kovair IT Service Management helps a service organization to experience the three C’s – ‘Confidence,’ ‘Competency’ and ‘Capacity.’ Kovair ITSM comes with wide array of industry leading features.
Uploaded by kovair on 12/28/2010
Digital publication details: 3 pages.

SAP Infrastructure Management and ERP for IT - E3 cover story
In recent months, the SAP community has been talking a lot about the fusion of IT service management, application lifecycle management, and IT Infrastructure Library. Here at REALTECH we have been dedicated to this idea for many years and are working on finding the most efficient ways of aligning a company's IT activities with its business objectives. ERP for IT marks the development of a powerful solution that is capable of managing the IT organization like a business. In the future, we will therefore integrate theGuard! products with SAP Solution Manager to give customers the opportunity to add infrastructure and network data to the system component and business process data managed in SAP Solution Manager.
Uploaded by realtech on 12/28/2010
Digital publication details: 15 pages.

IT Service Management Software – Gearing up for Global Challenges
The aggressiveness competitive business environment has given rise to expansion of business and globalization. Further with increase in customer base, enterprises are also challenged to meet in the demands of a variety of customers.
Uploaded by kovair on 10/08/2012
Digital publication details: 1 pages.

IT Service Management Tools for a Seamless Business Ecosystem
The technologically enabled business world handles most of the data in digital formats and uses a network system to transfer the data to various locations and end users. However, in face of the aggressive competition, enterprises invest in upgraded infrastructure, which furthers their challenges into delivering quality IT services aligned to business goals.
Uploaded by kovair on 11/05/2012
Digital publication details: 1 pages.

Multi-channel-customer service solution is it the right choice
Businesses dedicate most of their efforts in implement various strategies to leverage their sales figures. Customer service has become very important for business growth. Customer seeks the assistance of companies to help them use the product optimally or need help in solving problems associated with it.
Uploaded by kanasoftware on 06/05/2011
Digital publication details: 1 pages.

Leading Solutions in IT Compliance and Security
IT Security and compliance is not only about CIOs and security managers implementing anti-malware and firewall systems in order to secure their data and information systems, but also includes comprehensive requirements relating to privacy and information security on the procedural aspects. The regulatory environment is getting more complex with the Governments taking a stern approach.
Uploaded by egestalt on 12/20/2011
Digital publication details: 2 pages.
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