it service management software PDF: 1 to 10 of 204 results fetched - page 1 [kb]

Zoolz is the only cloud solution that keeps your data even when you disconnect your drives
Now you can translate your PDF documents automatically to dozens of languages.

Network Performance Management: What you Need to Know For IT Operations Management

https://store.kobobooks.com/en-US/ebook/network-performance-...
Network performance management consists of measuring, modeling, planning, and optimizing networks to ensure that they carry traffic with the speed, reliability, and capacity that is appropriate for the nature of the application and the cost constraints of the organization. This book is your ultimate resource for Network Performance Management. Here you will find the most up-to-date information, analysis, background and everything you need to know. In easy to read chapters, with extensive references and links to get you to know all there is to know about Network Performance Management right away, covering: Network performance management, Lag, Round-trip delay time, Packet loss, Retransmission (data networks), Throughput, Data compression, Encryption, Traffic shaping, Netflow, IP Flow Information Export, RMON, Server log, Synthetic monitoring, Real user monitoring, Quality of experience, Packet analyzer, OPNET, PacketTrap, Plixer International, NetQoS, Capacity management, Capacity planning, Network planning and design, Network monitoring, Performance engineering, Performance tuning, Systems engineering, Computer Measurement Group, Network administrator, Network management, Accelops, Accounting management, ActionPacked! Networks, Active monitor, Admon, AdRem Software, Agent Extensibility Protocol, AiCache, Alarm filtering, Assistant Secretary of Defense for Networks and Information Integration, Audit Record Generation and Utilization System, Automounter, Autonomic Networking, Avaya Enterprise Switch Manager, Avaya Proactive Voice Quality Management, Avaya Unified Communications Management, Baselining, BaseN, Bidirectional Forwarding Detection, Big Brother (software), Big Sister (software), Bisection bandwidth, CA Spectrum, Cacti (software), CaLStats, Terry Childs, Cisco Unified Provisioning Manager, Collisionless, Common management information protocol, Common management information service, Comparison of network monitoring systems, User talk: Rayaraddi, Console serv

CRM 100 Success Secrets - 100 Most Asked Questions on Customer Relationship Management Software, Solutions, Systems, Applications and Services

https://www.kobo.com/us/en/ebook/crm-100-success-secrets-100...
There has never been a CRM manual like this. 100 Success Secrets is not about the ins and outs of CRM. Instead, it answers the top 100 questions that we are asked and those we come across in forums, our consultancy and education programs. It tells yo

Network Management 100 Success Secrets - The Complete Guide to Network Management Software, Tools, Systems, Services and Performance management

https://www.kobo.com/us/en/ebook/network-management-100-succ...
There has never been a Network Management manual like this. 100 Success Secrets is not about the ins and outs of Network Management. Instead, it answers the top 100 questions that we are asked and those we come across in forums, our consultancy and e

The 2009 Report on Information Technology (IT) Operations Management Software: World Market Segmentation by City

https://store.kobobooks.com/en-US/ebook/the-2009-report-on-i...
This report was created for global strategic planners who cannot be content with traditional methods of segmenting world markets. With the advent of a borderless world, cities become a more important criteria in prioritizing markets, as opposed to regions, continents, or countries. This report covers the top 2000 cities in over 200 countries. It does so by reporting the estimated market size (in terms of latent demand) for each major city of the world. It then ranks these cities and reports them in terms of their size as a percent of the country where they are located, their geographic region (e.g. Africa, Asia, Europe, Middle East, North America, Latin America), and the total world market. In performing various economic analyses for its clients, I have been occasionally asked to investigate the market potential for various products and services across cities. The purpose of the studies is to understand the density of demand within a country and the extent to which a city might be used as a point of distribution within its region. From an economic perspective, however, a city does not represent a population within rigid geographical boundaries. To an economist or strategic planner, a city represents an area of dominant influence over markets in adjacent areas. This influence varies from one industry to another, but also from one period of time to another. In what follows, I summarize the economic potential for the world's major cities for "information technology (IT) operations management software" for the year 2009. The goal of this report is to report my findings on the real economic potential, or what an economist calls the latent demand, represented by a city when defined as an area of dominant influence. The reader needs to realize that latent demand may or may not represent real sales.

Architecture and Patterns for IT Service Management, Resource Planning, and Governance

https://www.kobo.com/us/en/ebook/architecture-and-patterns-f...
Information technology supports efficient operations, enterprise integration, and seamless value delivery, yet itself is too often inefficient, un-integrated, and of unclear value. This completely rewritten version of the bestselling Architecture

Business Service Management: What you Need to Know For IT Operations Management

https://store.kobobooks.com/en-US/ebook/business-service-man...
Business service management (BSM) is a methodology for monitoring and measuring information technology (IT) services from a business perspective; in other words, BSM is a set of management software tools, processes and methods to manage a data center via a business-centered approach. BSM technology tools are designed to help IT organizations view and manage technology infrastructures to better support and maintain the main services they provide to the business. BSM tools are critical enablers for the increasingly popular process that focuses on IT Service Management (ITSM) approach. BSM consists of both structured process and enabling software. The Information Technology Infrastructure Library (ITIL), a set of IT management frameworks and concepts, has recently identified BSM as a best practice for IT infrastructure management and operations. This book is your ultimate resource for Business Service Management. Here you will find the most up-to-date information, analysis, background and everything you need to know. In easy to read chapters, with extensive references and links to get you to know all there is to know about Business Service Management right away, covering: Business service management, Information technology, IT service management, Information Technology Infrastructure Library, Configuration item, Accelops, BMC Software, HP Business Service Management, IBM, Tivoli Software, Zyrion Traverse, CA Technologies, Compuware, System administrator, Router, Server (computing), Network operations center, Service-oriented architecture, Hardware virtualization, Cloud computing, Enterprise portal, Grid computing, Mashup (web application hybrid), Information technology management, Business process management, Business transaction management, Business transaction performance, Team Service Management. This book explains in-depth the real drivers and workings of Business Service Management. It reduces the risk of your technology, time and resources investment decisions

Service Level Management: What you Need to Know For IT Operations Management

https://store.kobobooks.com/en-US/ebook/service-level-manage...
Service Level Management provides for continual identification, monitoring and review of the levels of IT services specified in the Service Level Agreements (SLAs).Service Level Management ensures that arrangements are in place with internal IT Support-Providers and external suppliers in the form of Operational Level Agreements (OLAs) and Underpinning Contracts (UCs), respectively. The process involves assessing the impact of change upon service quality and SLAs. The service level management process is in close relation with the operational processes to control their activities. The central role of Service Level Management makes it the natural place for metrics to be established and monitored against a benchmark. This book is your ultimate resource for Service Level Management. Here you will find the most up-to-date information, analysis, background and everything you need to know. In easy to read chapters, with extensive references and links to get you to know all there is to know about Service Level Management right away, covering: Information Technology Infrastructure Library, Service level agreement, Supply chain, Operational level agreement, IT service management, Contract, Software metric, Benchmarking, Incident Management (ITSM), Service Catalog, NATO Interoperability Standards and Profiles, 4-digit UNESCO Nomenclature, 6-digit UNESCO nomenclature, Advanced Distributed Learning, Advanced Train Control System, AEP meter label format, Allied Standards Avionics Architecture Council, ANSI/ISEA 110-2003, APHA color, Appellation d'origine contrôlée, Arden syntax, ARINC 424, ARINC 429, ARINC 653, ARINC 661, ARINC 825, AS3959, ASME Boiler and Pressure Vessel Code (BPVC), ATEX directive, Atmosphere (unit), Axios Systems, Best Current Practice, Biodiesel standard, Bowen's Kale, Broadcast Exchange Format, BS 1852, BS ISO 20022-1:, BSI PAS 2060, Calibration, CANaerospace, Capability Maturity Model Integration, CCOW, CEA 2030, Certification, Certification mark, Certified r

IT Service Desk: What you Need to Know For IT Operations Management

https://store.kobobooks.com/en-US/ebook/it-service-desk-what...
A Service Desk is a primary IT service called for in IT service management (ITSM) as defined by the Information Technology Infrastructure Library (ITIL).It is intended to provide a Single Point of Contact ("SPOC") to meet the communication needs of both Users and IT employees. But also to satisfy both Customer and IT Provider objectives."User" refers to the actual user of the service, while "Customer" refers to the entity that is paying for service. This book is your ultimate resource for IT Service Desk. Here you will find the most up-to-date information, analysis, background and everything you need to know. In easy to read chapters, with extensive references and links to get you to know all there is to know about IT Service Desk right away, covering: Service Desk (ITSM), IT service management, Incident Management (ITSM), Information Technology Infrastructure Library, Service Desk Institute, BMC Software, ManageEngine ServiceDesk Plus, Axios Systems, GWI Software, Help desk, SysAid Technologies, Comparison of help desk issue tracking software, Compugen Inc, BCeSIS, Infra Corporation, Comparison of issue-tracking systems, Shelf Life (novel), S-Bank, CompuCom, BMC Remedy Action Request System, Software as a service, Remote Infrastructure Management, Oblicore, IBM Virtual Universe Community, TopDesk, LANDesk, Service level agreement, Virtual help desk, HP Operations Manager, KACE Networks, Novell, Peregrine Systems, JetMagic, Knowledge Centered Support, SAP Solution Manager, Project-Open, Apple certification programs, Problem management, Numara Software, Knowledge base, Application Management Services Framework, Innovation Warehouse (IW), ValCom, HP OpenView, Configuration management database, Skills Framework for the Information Age, USU Software, IBM Tivoli Unified Process (ITUP), Call volume (telecommunications), Parature, Call Avoidance, Call centre, Contact centre (business). This book explains in-depth the real drivers and workings of IT Service Desk.

IT Service Catalog Tools: What you Need to Know For IT Operations Management

https://store.kobobooks.com/en-US/ebook/it-service-catalog-t...
A service catalog (or catalogue) is a list of services that an organization provides, often to its employees or customers. Each service within the catalog typically includes A description of the service, Timeframes or service level agreement for fulfilling the service, Who is entitled to request/view the service, Costs (if any) and How to fulfill the service. This book is your ultimate resource for IT Service Catalog Tools. Here you will find the most up-to-date information, analysis, background and everything you need to know. In easy to read chapters, with extensive references and links to get you to know all there is to know about IT Service Catalog Tools right away, covering: Service Catalog, Corporate governance of information technology, Information Technology Infrastructure Library, IT service management, Method engineering, Axios Systems, Competitive Engineering, Configuration management, Fagan inspection, IBM Tivoli Unified Process (ITUP), Information Services Procurement Library, ITIL Planning to implement service management, Market analysis for product software, Marketing decision support systems, Method Framework for Engineering System Architectures, Technical architecture, Corporate Governance of ICT, AS 8015, Autonomic Networking, Certified in the Governance of Enterprise IT, Chief web officer, COBIT, Information technology controls, Data custodian, Data governance, Data steward, Data visualization, Governance Interoperability Framework, ISO/IEC 38500, Ministry of Communications and Information Technology (Egypt), Project governance, Public ROI, Risk IT, SOA Governance, TickIT, Total cost of ownership, Val IT, Web content lifecycle, Website governance. This book explains in-depth the real drivers and workings of IT Service Catalog Tools. It reduces the risk of your technology, time and resources investment decisions by enabling you to compare your understanding of IT Service Catalog Tools with the objectivity of experienced IT professionals.

Software Project Management

https://www.kobo.com/us/en/ebook/software-project-management...
Software development has turned truly global - with requirement gathering and design at one location and program development at another. Cost advantage has moved more and more of the software life cycle activities to the developing nations like India and the Philippines. While outsourcing, many companies in the US and other Western countries find project management an area that needs improvement in the emerging service provider nations. Processes and teams across different geographical locations make the management all the more challenging. It is precisely this need that this book intends to address. The author has extensive management experience in IT projects in the manufacturing, banking and telecom domains and distils that experience to narrate the project management knowledge areas with real life examples and case studies. Many books and articles have described the challenges faced by the US project manager in dealing with a contractor in another country, but the remedial measures for this skill gap needs to emerge within the cultural context of the service provider nations. This book addresses this challenge primarily from an Indian perspective, which can be extended to many other developing nations. Billions of dollars of US and European projects are now being handled in India and other developing countries and thousands of project managers have to emerge from the talent pools of these countries to efficiently manage this investment. It is with an intent to develop these skills this book has been written.

Software as a Service Inflection Point

https://www.kobo.com/us/en/ebook/software-as-a-service-infle...
?True to form, Melvin Greer?s futurist thinking provides new applicability to Software as a Service that identifies ways of reducing costs, creating greater efficiencies, and ultimately providing significant long-term value through business transformation. He continues to be on the cutting edge of merging business function evolution and technology innovation to increase customer satisfaction and return on investments. Kevin Manuel-Scott, chairman and CEO, RONIN IT Services, LLC? Melvin Greer provides an excellent guide to the Cloud computing IT model with a solid overview of concepts, business aspects, technical implications, benefits, challenges, and trends. Definitely a? must read? for IT managers and enterprise architects considering adoption of this flexible, beneficial business model within their organization. John Magnuson, senior staff engineer, Lockheed Martin? This book offers the most comprehensive view of Cloud computing and SaaS on the market today. The author skillfully lays out a game plan for government and commercial entities alike looking to stay relevant in this burgeoning business paradigm. Ken Brown, program account executive, IBM Federal Almost every business reaches a time when the fundamentals change. This time is referred to as a strategic inflection point. Adopting new technology or fighting the competition may not be enough when these critical moments arise. That?s because inflection points build up force so quickly that organizations may have a hard time even putting a finger on what has changed. The way a firm responds could propel it to new heights or lead to its demise. Over the last few years, industry has begun developing a model of information technology known as Cloud computing, which includes Software as a Service. This new model has reached an inflection point and will give users the choice to purchase IT as a service, as a complement to, or as a replacement of the traditional IT software/hardware infrastructure purchase. It

Computer Software and Services in Colombia: A Strategic Reference, 2007

https://store.kobobooks.com/en-US/ebook/computer-software-an...
INTRODUCTION & METHODOLOGYWhat Does This Report Cover?The primary audience for this report is managers involved with the highest levels of the strategic planning process and consultants who help their clients with this task. The user will not only benefit from the hundreds of hours that went into the methodology and its application, but also from its alternative perspective on strategic planning relating to computer software and services in Colombia. As the editor of this report, I am drawing on a methodology developed at INSEAD, an international business school (www. insead.edu). For any given industry or sector, including computer software and services, the methodology decomposes a country's strategic potential along four key dimensions: (1) latent demand, (2) micro-accessibility, (3) proxy operating pro-forma financials, and (4) macro-accessibility. A country may have very high latent demand, yet have low accessibility, making it a less attractive market than many smaller potential countries having higher levels of accessibility. With this perspective, this report provides both a micro and a macro strategic profile of computer software and services in Colombia. It does so by compiling published information that directly relates to latent demand and accessibility, either at the micro or macro level. The reader new to Colombia can quickly understand where Colombia fits into a firm's strategic perspective. In Chapter 2, the report investigates latent demand and micro-accessibility for computer software and services in Colombia. In Chapters 3 and 4, the report covers proxy operating pro-forma financials and macro-accessibility in Colombia. Macro-accessibility is a general evaluation of investment and business conditions in Colombia.

Computer Software and Services in Austria: A Strategic Reference, 2007

https://store.kobobooks.com/en-US/ebook/computer-software-an...
INTRODUCTION & METHODOLOGYWhat Does This Report Cover?The primary audience for this report is managers involved with the highest levels of the strategic planning process and consultants who help their clients with this task. The user will not only benefit from the hundreds of hours that went into the methodology and its application, but also from its alternative perspective on strategic planning relating to computer software and services in Austria. As the editor of this report, I am drawing on a methodology developed at INSEAD, an international business school (www. insead.edu). For any given industry or sector, including computer software and services, the methodology decomposes a country's strategic potential along four key dimensions: (1) latent demand, (2) micro-accessibility, (3) proxy operating pro-forma financials, and (4) macro-accessibility. A country may have very high latent demand, yet have low accessibility, making it a less attractive market than many smaller potential countries having higher levels of accessibility. With this perspective, this report provides both a micro and a macro strategic profile of computer software and services in Austria. It does so by compiling published information that directly relates to latent demand and accessibility, either at the micro or macro level. The reader new to Austria can quickly understand where Austria fits into a firm's strategic perspective. In Chapter 2, the report investigates latent demand and micro-accessibility for computer software and services in Austria. In Chapters 3 and 4, the report covers proxy operating pro-forma financials and macro-accessibility in Austria. Macro-accessibility is a general evaluation of investment and business conditions in Austria.

CMDB and Configuration Management Process, Software Tools Creation and Maintenance, Planning and Implementation Guide

https://store.kobobooks.com/en-US/ebook/cmdb-and-configurati...
A professional technical roadmap to Configuration Management Database (CMDB) Management, with templates & design documents, mindmaps, roles & responsibilities, KPIs, audit plans & other IT Service Management resources for organizational implementation.

SAP Service Management: Warranty Claims

https://www.kobo.com/us/en/ebook/sap-service-management-warr...
This book is both a how to manual and a reference guide for configuring SAP Warranty Claims. It provides you with a quick start guide to implementing claims and recalls. Then walks you through to see how the process will look for the user, and fin

SAP Service Management: Advanced Configuration

https://www.kobo.com/us/en/ebook/sap-service-management-adva...
This is the follow up to my first book on the successful implementation of SAP Service Management. This guide picks up where my first book left off. It begins to cover even more of the Service Management Configuration. It also includes several new

SaaS 100 Success Secrets - How companies successfully buy, manage, host and deliver software as a service (SaaS)

https://www.kobo.com/us/en/ebook/saas-100-success-secrets-ho...
There has never been a SaaS manual like this. 100 Success Secrets is not about the ins and outs of SaaS. Instead, it answers the top 100 questions that we are asked and those we come across in forums, our consultancy and education programs. It tells

Secrets of Software Success: Management Insights from 100 Software Firms Around the World

https://www.kobo.com/us/en/ebook/secrets-of-software-success...
The most in-depth picture to date of the conditions that surround success in the global software business, Secrets of Software Success investigates the software industry's best practices in order to develop a complete picture of what it takes to build a thriving software business. Covering firms from Australia to Zimbabwe, the authors draw on an exclusive worldwide survey of more than 100 global software companies and 450 top executives. Secrets of Software Success presents the first panoramic view of the conditions that influence results for both the product and the service sides of the software industry. In the highly readable and often provocative examples from well-known firms, the authors debunk many widely held beliefs, and offer instead some surprisingly counterintuitive findings. Ultimately, say the authors, the secret to success lies in the details-the ability to choose from a range of key management decisions in order to balance the right set of actions at the right time with rapidly changing market conditions. With its universal lessons of competition, commitment, talent, and timing, Secrets of Software Success holds valuable answers to the questions asked by executives in every industry.

Business Knowledge for It in Investment Banking

https://www.kobo.com/us/en/ebook/business-knowledge-for-it-i...
IT professionals need business knowledge in today's fast-paced financial landscape to deploy and maintain business-critical systems. This book gives the IT professional an insight into the business world of investment banking. It contains 12 chapters that cover: * A description of business divisions for full-service and boutique investment banks * Trends in investment banking * Overview of the asset classes * The trading lifecycle and how it maps to the software development lifecycle * An overview of the systems from notable vendors that are used for trading, risk management and compliance * A description of the major players in the industry * Skills demanded by employers The authors have carefully selected topics for discussion that ensure a wide coverage of the business knowledge required to get readers up to speed with the exciting business of investment banking. Business Knowledge for IT in Investment Banking is an invaluable handbook for professionals working in investment banking and crossovers. It is targeted at IT professionals such as: * Project Managers * Application developers * Development Managers * Test Managers * Business Analysts * Data Analysts * Systems Analysts * Test Analysts * Support Analysts * Database Administrators * HR staff responsible for IT recruitment Post graduate and under graduate students in Information Technology -related degree courses will also find this book useful. This is the first publication in the Bizle Professional Series. It is also the first of its kind that addresses the misalignment of IT and business and contains region-specific content.

The 2009 Report on Project and Portfolio (PPM) Management Software: World Market Segmentation by City

https://store.kobobooks.com/en-US/ebook/the-2009-report-on-p...
This report was created for global strategic planners who cannot be content with traditional methods of segmenting world markets. With the advent of a borderless world, cities become a more important criteria in prioritizing markets, as opposed to regions, continents, or countries. This report covers the top 2000 cities in over 200 countries. It does so by reporting the estimated market size (in terms of latent demand) for each major city of the world. It then ranks these cities and reports them in terms of their size as a percent of the country where they are located, their geographic region (e.g. Africa, Asia, Europe, Middle East, North America, Latin America), and the total world market. In performing various economic analyses for its clients, I have been occasionally asked to investigate the market potential for various products and services across cities. The purpose of the studies is to understand the density of demand within a country and the extent to which a city might be used as a point of distribution within its region. From an economic perspective, however, a city does not represent a population within rigid geographical boundaries. To an economist or strategic planner, a city represents an area of dominant influence over markets in adjacent areas. This influence varies from one industry to another, but also from one period of time to another. In what follows, I summarize the economic potential for the world's major cities for "project and portfolio (PPM) management software" for the year 2009. The goal of this report is to report my findings on the real economic potential, or what an economist calls the latent demand, represented by a city when defined as an area of dominant influence. The reader needs to realize that latent demand may or may not represent real sales.
[1] 2345Next