it service management software PDF: 1 to 10 of 129014 results fetched - page 1 [is]

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Improve Internal Processes with Efficient IT Service Management Software
The implementation of ITSM processes helps strengthen the processes and enhance the quality of service operations in a software development life cycle.
Uploaded by kovair on 09/22/2012
Digital publication details: 1 page.

IT Service Management Software – Gearing up for Global Challenges
The aggressiveness competitive business environment has given rise to expansion of business and globalization. Further with increase in customer base, enterprises are also challenged to meet in the demands of a variety of customers.
Uploaded by kovair on 10/08/2012
Digital publication details: 1 page.

Need For IT Service Management Software
The modern day business environment is changing and evolving at a fast pace that in turn is influenced by business outsourcing, virtualization, globalization and many other factors
Uploaded by kovair on 09/24/2012
Digital publication details: 1 page.

Cloudy with a Chance of Clarity: Navigating Cloud Computing & IT Service Management
In our latest thought leadership whitepaper, Sharon Taylor, Chief Architect of ITIL® V3, provides insight on the concept of cloud computing and its impact on IT Service Management (ITSM). In this paper, Taylor clarifies the facts about cloud computing and discusses whether or not cloud computing changes the need for IT Service Management. She also: - Outlines how cloud-based ITSM tools can benefit your organization - Distinguishes the difference between public and private clouds - Proposes trends for the future of managing cloud services and SaaS ITSM
Uploaded by aileen.axios on 05/03/2011
Digital publication details: 9 pages.

Visual Reports – Key for a Well managed IT Service Organization
An organization needs to focus on all the process areas of IT Service Management to establish a reputation and this can be best achieved by using visual reports. Well-managed IT service organizations can still convey improved IT services and also accomplish the objectives of the enterprise by reducing the risks and increasing returns.
Uploaded by kovair on 11/28/2011
Digital publication details: 1 pages.

Amazon’s Corporate IT Migrates Business Process Management to the Amazon Web Services Cloud
Amazon uses Business Process Management (BPM) software to automate a number of our mission-critical financial systems processes. This paper describes how and why Amazon’s corporate IT organization implemented its migration of Appian’s Business Process Management Suite (BPMS) to the Amazon Web Services cloud.
Uploaded by appiancorporation on 06/03/2011
Digital publication details: 12 pages.

Essentials of a Successful IT Service Management Solution
Most businesses these days are managed by IT and it is no surprise that organizations are investing tremendously in IT to achieve customer satisfaction. With major investments in IT, there are several major challenges that IT service organizations can face.
Uploaded by kovair on 03/14/2012
Digital publication details: 2 pages.

Meeting Global Standards with the Best IT Service Management Solutions
Providing better visibility into IT operations and functional services, IT service management is a methodology that enhances the quality of service operations and service delivery, and helps strengthen the IT processes as well. By determining specific processes IT service organizations can ensure greater productivity and customer reliability.
Uploaded by kovair on 11/05/2012
Digital publication details: 1 pages.

Ways On How To Use Free Help Desk Software To Help With IT Service Requests
Help desk software is essential in resolving computer issues. Many companies use helpdesk software to ensure that employees are given assistance for technical support problems. A help desk manages and provides a single point of contact for all problems. Typically, helpdesk contact is made through phone or email.
Uploaded by ladylayns on 06/27/2012
Digital publication details: 1 pages.

Upcoming Webinar - How Well Is Your IT Equipped To Deliver Agile Customer Service Experiences?
KANA is pleased to have Craig Le Clair, Principal Analyst, at Forrester Research present his research on current challenges among customer service knowledge workers and opportunities that Dynamic Case Management provides to meet those challenges. Watch this live webinar on Jan 19, 2011 at 11am PST
Uploaded by kanasoftware on 02/08/2011
Digital publication details: 1 pages.
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