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Cloudy with a Chance of Clarity: Navigating Cloud Computing & IT Service Management

issuu.com/aileen.axios/docs/us_wpstaylor_cloudy_clari...
In our latest thought leadership whitepaper, Sharon Taylor, Chief Architect of ITIL® V3, provides insight on the concept of cloud computing and its impact on IT Service Management (ITSM). In this paper, Taylor clarifies the facts about cloud computing and discusses whether or not cloud computing changes the need for IT Service Management. She also: - Outlines how cloud-based ITSM tools can benefit your organization - Distinguishes the difference between public and private clouds - Proposes trends for the future of managing cloud services and SaaS ITSM
Uploaded by aileen.axios on 05/03/2011
Digital publication details: 9 pages.

Essentials of a Successful IT Service Management Solution

issuu.com/kovair/docs/essentials_of_a_successful_it_s...
Most businesses these days are managed by IT and it is no surprise that organizations are investing tremendously in IT to achieve customer satisfaction. With major investments in IT, there are several major challenges that IT service organizations can face.
Uploaded by kovair on 03/14/2012
Digital publication details: 2 pages.

Meeting Global Standards with the Best IT Service Management Solutions

issuu.com/kovair/docs/meeting_global_standards_with_t...
Providing better visibility into IT operations and functional services, IT service management is a methodology that enhances the quality of service operations and service delivery, and helps strengthen the IT processes as well. By determining specific processes IT service organizations can ensure greater productivity and customer reliability.
Uploaded by kovair on 11/05/2012
Digital publication details: 1 pages.

Key Features and Benefits of Kovair IT Service Management

issuu.com/kovair/docs/key_features_and_benefits_of_ko...
Kovair IT Service Management Solution comes with a set of specialized organizational potentials to provide value to the customers in the form of IT Services. Transformation of resources to valuable services remains at the core of Kovair ITSM solution. Its potentiality is achieved by implementing IT-operation processes to manage the services over a life cycle with a well-defined strategy, design, transition, operation and continual improvement. The potentiality of Kovair IT Service Management helps a service organization to experience the three C’s – ‘Confidence,’ ‘Competency’ and ‘Capacity.’ Kovair ITSM comes with wide array of industry leading features.
Uploaded by kovair on 12/28/2010
Digital publication details: 3 pages.

Webinar on Process Excellence in IT Service Management

issuu.com/kovair/docs/webinar_on_process_excellence_i...
This webinar focuses on some of these pulses with some examples wherein IT service delivery tends to move in a tangent and how these can be improved with “process excellence in IT Service Management”.
Uploaded by kovair on 08/20/2012
Digital publication details: 1 pages.

Enhanced IT Service Management Practices with Prolific Tools

issuu.com/kovair/docs/enhanced_it_service_management_...
Requirements management is a crucial process in software development where you need to capture the requirements of your customers accurately so that you can develop products that will help achieve maximum customer satisfaction.
Uploaded by kovair on 03/14/2012
Digital publication details: 1 pages.

IT Service Management Software – Gearing up for Global Challenges

issuu.com/kovair/docs/it_service_management_software_...
The aggressiveness competitive business environment has given rise to expansion of business and globalization. Further with increase in customer base, enterprises are also challenged to meet in the demands of a variety of customers.
Uploaded by kovair on 10/08/2012
Digital publication details: 1 pages.

An Overview on Kovair IT Service Management SaaS Solution

issuu.com/kovair/docs/an_overview_on_kovair_it_servic...
Kovair SaaS – ITSM is designed for service organizations looking for efficient alignment between IT service operations and business goals.Read the complete Whitepaper to avail all the features and benefits.
Uploaded by kovair on 08/28/2012
Digital publication details: 13 pages.

Improve Internal Processes with Efficient IT Service Management Software

issuu.com/kovair/docs/improve_internal_processes_with...
The implementation of ITSM processes helps strengthen the processes and enhance the quality of service operations in a software development life cycle.
Uploaded by kovair on 09/22/2012
Digital publication details: 1 pages.

IT Service Management Tools for a Seamless Business Ecosystem

issuu.com/kovair/docs/it_service_management_tools_for...
The technologically enabled business world handles most of the data in digital formats and uses a network system to transfer the data to various locations and end users. However, in face of the aggressive competition, enterprises invest in upgraded infrastructure, which furthers their challenges into delivering quality IT services aligned to business goals.
Uploaded by kovair on 11/05/2012
Digital publication details: 1 pages.
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