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Enhance the Customer Service Experience with Customer Service Software

issuu.com/kanasoftware/docs/enhance_the_customer_serv...
A negative customer experience can have tremendous repercussions, and it is therefore important to ensure that a customer has a positive experience by ensuring that a client’s problem is resolved in a quick, accurate, and in a cross-channel way. The key to maintaining a competitive edge is in delivering superior support.
Uploaded by kanasoftware on 08/08/2011
Digital publication details: 1 page.

Customer Service Software Solutions Transforming Contact Centers

issuu.com/kanasoftware/docs/customer_service_software...
Customer service representatives are the first line of contact for your business. They are there to solve any kind of problems related to your product or service. Due to global competition and product competition, businesses are looking at customer service as the true differentiator.
Uploaded by kanasoftware on 08/23/2011
Digital publication details: 1 page.

Online Self-Service Excellence at Front Range Community College

issuu.com/intelliresponse/docs/infographic...
Case in point is Front Range Community College (FRCC) who rolled out a virtual agent solution in order to deliver online self-service to their student population. FRCC’s roll out took place in early 2012 and they’ve been delivering impressive results ever since. Have a look at the Infographic: FRCC-Enhancing the Student Experience.
Uploaded by intelliresponse on 02/26/2013
Digital publication details: 1 page.

Customer service agent resume

issuu.com/nepoliandgreat/docs/customer_care_resume_sa...
sample customer service resume along with tips on how to prepare customer service resume
Uploaded by nepoliandgreat on 12/03/2011
Digital publication details: 2 pages.

four Motives Your Company Wants Call Tracking Software

issuu.com/molesize6/docs/ation_needs_call_tracking_so...
Call tracking software can be a bit misleading in ...
Uploaded by molesize6 on 02/27/2013
Digital publication details: 2 pages.

four Causes Your Enterprise Requirements Call Tracking Software

issuu.com/molesize6/docs/ise_demands_call_tracking_so...
Call tracking software can be marginally misleadin...
Uploaded by molesize6 on 02/25/2013
Digital publication details: 2 pages.

4 Motives Your Enterprise Demands Call Tracking Software

issuu.com/molesize6/docs/ation_needs_call_tracking_so...
Call tracking software can be marginally misleadin...
Uploaded by molesize6 on 02/27/2013
Digital publication details: 2 pages.

Email Response Solution for Automated Message Handling

issuu.com/kanasoftware/docs/email_response_solution_f...
Email Response solutions fully automates the process of capturing, documenting, interpreting, routing and prescribing answers and help increase the productivity of your agents by up to 75%. They protect you from backlogs of unanswered requests, missed service levels and unhappy customers.
Uploaded by kanasoftware on 04/16/2011
Digital publication details: 1 pages.

Customer Service Experience - Value to Both Customer Service & I.T. Managers

issuu.com/kanasoftware/docs/customer_service_experien...
Without the technological advances that have automated and streamlined processes, facilitated the consolidation and real-time use of data and increased the effectiveness of communications, business would still be in the ―Stone Age – shuffling vast quantities of paper around, having little insight into what customers really want and ever so slowly responding to market conditions. Intelligent and timely adoption of technology is core to every enterprise’s success and growth.
Uploaded by kanasoftware on 04/04/2011
Digital publication details: 2 pages.

Who Are the Main Call Tracking Players?

issuu.com/molesize6/docs/king_software_in_your_organi...
The far more pleased your buyers are, the much mor...
Uploaded by molesize6 on 02/27/2013
Digital publication details: 2 pages.
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