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Cloudy with a Chance of Clarity: Navigating Cloud Computing & IT Service Management

issuu.com/aileen.axios/docs/us_wpstaylor_cloudy_clari...
In our latest thought leadership whitepaper, Sharon Taylor, Chief Architect of ITIL® V3, provides insight on the concept of cloud computing and its impact on IT Service Management (ITSM). In this paper, Taylor clarifies the facts about cloud computing and discusses whether or not cloud computing changes the need for IT Service Management. She also: - Outlines how cloud-based ITSM tools can benefit your organization - Distinguishes the difference between public and private clouds - Proposes trends for the future of managing cloud services and SaaS ITSM
Uploaded by aileen.axios on 05/03/2011
Digital publication details: 9 pages.

ITIL - Delivering Real Value In A Downturn: Three Fast Steps To Service Value

issuu.com/aileen.axios/docs/14_excerpt_wp_itilindownt...
Are you under pressure to do more with less? During tough economic times, organizations have to become ultra-competitive to survive, and ultra-agile to remain competitive. Pressure is piled on IT to support the rapid change that is needed for an organization to remain profitable, but in tough times the IT budget is often frozen or even cut. This whitepaper describes how IT departments can excel in such times.
Uploaded by aileen.axios on 01/23/2011
Digital publication details: 7 pages.

Inspiring Customer Experience with a Brilliant Service Help Desk

issuu.com/hclisd/docs/inspiring_customer_experience_w...
The service help desk should provide supportive logging and tracking facilities along with resolving, reporting of incidents and service requests. If the service request management process is capable of delivering an enriching customer service experience the business hits the bull’s eye and success is guaranteed.
Uploaded by hclisd on 09/17/2011
Digital publication details: 1 pages.

/%E2%80%A2KITS_brochure-DRAFT-5-2

issuu.com/kedaris/docs/name9fc714...
A digital eBrochure introducing you to KEDAR Information Technologies and our complete IT Financial Management (ITFM) and IT Services Management (ITSM) SaaS Solutions, as well as our BPM consulting services, ITIL, Six Sigma, and Cloud Training offerings. f
Uploaded by kedaris on 07/15/2012
Digital publication details: 16 pages.

Origina Training Brochure 2011-2012

issuu.com/origina/docs/training_brochure_low_res_2011...
The main objective of Origina's IT Training courses is to provide individuals with transferable skills to help them staya head of the crowd. Due to many new developments & innovations in the technology sector, it is easy for staff to fall behind and for the overall organisation to become less efficient.
Uploaded by origina on 04/10/2011
Digital publication details: 8 pages.

Cloud Computing – Highly Beneficial for SMBs

issuu.com/hclisd/docs/cloud_computing___highly_benefi...
Cloud Computing represents a net gain in data security and system reliability, particularly for small businesses with aging computers and data stored on hard drives that hardly ever experience a back up. It has become essential to provide technology-enabled services anytime and anywhere in a cost-effective, secure, and quick manner, and cloud computing is the most feasible option.
Uploaded by hclisd on 04/09/2012
Digital publication details: 1 pages.

Cloud Computing Services: New Age IT Service Delivery Model

issuu.com/hclisd/docs/cloud_computing_services-_new_a...
In today’s techno savvy environment, the business houses demands for an end-user computing services that is best in its class. Being customer–centered these business houses look for personalized service and great value for the end–users.
Uploaded by hclisd on 10/15/2011
Digital publication details: 1 pages.

Cloud Computing Services: New Age IT Service Delivery Model

issuu.com/hclisd/docs/cloud_computing_services...
In today’s techno savvy environment, the business houses demands for an end-user computing services that is best in its class. Being customer–centered these business houses look for personalized service and great value for the end–users.
Uploaded by hclisd on 10/15/2011
Digital publication details: 1 pages.

An IT Service Model with Generous Business Contributions

issuu.com/hclisd/docs/an_it_service_model_with_genero...
Managing IT services is not one of the most desirable tasks. Data center hosting is a process that requires high level of expertise and experience. This process can throw a business off balance if handled carelessly.
Uploaded by hclisd on 09/24/2011
Digital publication details: 1 pages.

Wise Decisions for Building a Prosperous IT Future

issuu.com/hclisd/docs/wise_decisions_for_building_a_p...
IT services have become dominant factors in our lives. Every aspect of our life is being influenced by IT, be it simple household items that provide comfort and convenience or sophisticated business tools that enhance and create new avenues for earning revenues and profits. Every business requires an IT driven force to progress confidently.
Uploaded by hclisd on 10/15/2011
Digital publication details: 1 pages.
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