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High-Tech, High-Touch Customer Service

https://www.kobo.com/us/en/ebook/high-tech-high-touch-custom...
*STEVE WOZNIAK, Apple co-founder: *"Micah Solomon conveys an up-to-the minute and deeply practical take on customer service, business success, and the twin importance of people and technology." SETH GODIN: "It's ha

High-Tech, High-Touch Customer Service

https://www.kobo.com/us/en/audiobook/high-tech-high-touch-cu...
In an age of Twitter, smartphones, and self-service kiosks, high-tech but still high-touch customer service is the answer. Today's customers are a hard bunch to crack. Time-strapped, screen-addicted, value-savvy, and socially engaged, their expect

High-Tech, High-Touch Customer Service

https://www.kobo.com/us/en/ebook/high-tech-high-touch-custom...
Today's customers are a hard bunch to crack. Time-strapped, screen-addicted, value-savvy, and socially engaged, their expectations are tougher than ever for a business to keep up with. They are empowered like never before and expect businesses to respect that sense of empowerment - lashing out at those that don't. Take heart: Old-fashioned customer service, fully retooled for today's blistering pace and digitally connected reality, is what you need to build the kind loyal customer base that allows you to survive and thrive. And High-Tech, High-Touch Customer Service spells out surefire strategies for success in a clear, entertaining, and practical way. Discover: Six major customer trends and what they mean for your business, Eight unbreakable rules for social media customer service, How to effectively address online complainers and saboteurs on Yelp, Twitter, TripAdvisor, and other forums for user generated content, The rising power of self-service and how to design it properly, How to build a company culture that breeds stellar customer service. High-Tech, High-Touch Customer Service reveals inside secrets of wildly successful customer service initiatives, from Internet start-ups to venerable brands, and shows how companies of every stripe can turn casual customers into fervent supporters who will spread the word far and wide - online and off.

Santa Goes High Tech

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Join us on this adventure as Santa enters the age of high-tech toys and uses drones to deliver the childrens Christmas letters. It is filled with adventure and mishaps that will have you cheering on every page. Find out if the drones make it in ti

High-Tech Olympics

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High-Tech Olympics focuses on the new technologies used in sport today and how they are being used to help train world-class athletes. It also includes diagrams to illustrate how technology has been used to develop state-of-the art sports equipment

Mr. Lincoln's High-Tech War

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Thomas B. Allen's expertise in military history and strategy is combined with Roger MacBride Allen's knowledge of technology to reveal a lesser known yet fascinating side of the sixteenth president of the United States. Their authoritative narrati

Surviving the American High-Tech Diet

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Eighty-eight percent of Americans over 65 have at least one chronic health conditiongained from a lifetime of the American diet. The steady rise in life expectancy America has experienced over the past two centuries is soon coming to an end.

HOW TO USE HIGH-TECH TO MARKET YOUR PRODUCTS

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HOW TO USE HIGH-TECH TO MARKET YOUR PRODUCTS

Internacjonalizacja przedsiebiorstw dzialajacych w branzach high-tech

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Publikacja jest monografia naukowa, zawierajaca calosciowe ujecie procesu internacjonalizacji przedsiebiorstw z branz wysokich technologii. Autorka przedstawia w niej miedzy innymi: przeglad podstawowych pojec, zwlaszcza terminologii

High-Tech Ninja Heroes (The LEGO Ninjago Movie: Storybook)

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An 8x8 storybook based on the LEGO(R) Ninjago(R) Movie(TM)! Includes full-color images!

Mobbing oder High-Tech-Tod auf Raten? Der Start.

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Ein GroBkonzern, eine Managerin und ein Netzwerk voller Sonderbarkeiten. Realität oder Science Fiction? DreiBig Jahre sind vergangen und der technologische Fortschritt noch immer nicht im deutschen Alltag angekommen? Intelligente Häuser, Videotele

A High-Tech Business Venture: Start-Up, Growth and Closure

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From conception of a novel idea to the production and marketing of kilowatt-range fuel cells (PEM or proton exchange membrane) and related products achieved in the business venture is what this book is about. The urge to start a business came from

Design-Thinking oder High-Tech-Kolonialisierung 2.0?

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Design Thinking - ein moderner Ansatz, um kreative und innovative Lösungen für Probleme zu finden und diese auch schnell in den Markt zu bringen. Dabei stehen vor allem die Anwender im Mittelpunkt. Auf einer spannenden Challenge in Kenia konzipier

Surfing the High Tech Wave:

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A crackling good story! To go from a struggling startup with negative salesto a billion-dollar company with seventy-percent market shareTo go from going bust making printers and computersto making history selling an

Representing High-Tech Companies

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Counseling clients in transactions involving hightech companies requires familiarity with several of the most complex areas of law, finance and technology. Representing HighTech Companies book and CD is a oneofakind book, designed to help you hand

High-Tech Housewives

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Tech companies such as Google, Amazon, and Microsoft promote the free flow of data worldwide, while relying on foreign temporary IT workers to build, deliver, and support their products. However, even as IT companies use technology and commerce to

Surfing the High Tech Wave:

https://www.kobo.com/us/en/ebook/surfing-the-high-tech-wave...
A crackling good story! To go from a struggling startup with negative sales to a billion-dollar company with seventy-percent market share … To go from going bust making printers and computers to making history selling an industry-standard operating system … To go from having six presidents in one year to making dozens of millionaires …

Quality in a High-Tech Industry

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From Juran's Quality Handbook, the international standard on quality and the essential reference in quality engineering and management practices, comes this concise, practical guide on quality in a high-tech industry. Featured topics include the seven Baldridge categories: leadership; strategic planning; customer and market focus; information and analysis; human resource development and management; process management; and business results. Written for managers, quality and industrial engineers, and students, this dynamic eBook excerpt of Juran's Quality Handbook is a must on every management or engineering e-bookshelf.

Strategic Planning Decisions in the High Tech Industry

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The scale and complexity of research and practices of open innovation mandate a correspondingly sophisticated form of decision making. Strategic Planning Decisions brings together a number of tools that ease the decision process in technology comp

Oz Garcia's The Healthy High-Tech Body

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Do you want to live until you're ninety but always feel like you're twenty?Do you want to find out about the most recent breakthroughs in nutrition, weightloss, disease prevention, cognitive enhancement, and anti-aging?