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The 3 rd edition of this top-selling textcontinues to provide a complete knowledge platform for all those wishing to study the development of the theory and practice of quality management. Building upon previous editions' unique critical perspective on quality, this editionis enhanced by the inclusion of the latest contemporary developments in quality thinking, including Integrated Management Systems, Lean Manufacturing and SMART thinking, as well as updated, real-world examples in applying quality methods. In addition, existing understanding of the environmental impact of the quality movement will be extended into a broader understanding of environmental, financial, regulatory and behavioral sustainability. The book also addresses the issues of Corporate Governance and Corporate Social Responsibility which are now informing the decision making and behavior of managers. Key features include: Complete introduction to quality in the context of management thinking In depth reviews of the contributions of Quality Gurus' Contemporary developments in theory and practice International case studies drawn from both public and private sectors Equal emphasis on both manufacturing and service sectors Practical case study' focused toolkits and applications
Category: Business. ISBN: 9780415996341


This introductory text provides a comprehensive and detailed introduction to the theory and practice of quality in the context of 20th century management thinking. Intended primarily for students the text will also be of assistance to practising managers. Key features include: * a complete introduction to quality * an in-depth review of the work of the Quality Guru's methods, tools and techniques * international case studies drawing on public and private sectors * coverage of features both service and manufacturing industry * a Tutor Guide of OHP bases * case studies, summarized key learning points and assignment questions.
Category: Business. ISBN: 9780415181631

Total Quality Management for Project Management

Finding ways to improve margins can be the difference between organizations that thrive and those that simply survive during times of economic uncertainty. Describing why cost reductions can be just as powerful as increases in revenue, Total Quality Management for Project Management explains how to integrate time-tested project management tools with the power of Total Quality Management (TQM) to achieve significant cost reductions. Detailing the ins and outs of applying project management methods to TQM activities, the book provides the understanding you'll need to enhance the effectiveness of your TQM work. To clear up any confusion about what a true quality improvement is, it includes sections that cover the fundamentals of total quality management and defines the terms used throughout the text. The book examines profitability as it relates to product costincluding the initial work determining investment paybacks. It compares TQM/PM versus Six Sigma and illustrates the use of scrum in the context of TQM for improving quality initiatives. Complete with real-world success stories that facilitate comprehension, it illustrates methods that can help to minimize distractions and keep your team focused. The authors consider the full range of quality improvement tools as applied within the framework of project management. For the section of the book on the application of TQM to scrum, they demonstrate how these analytical methods can be used on the data produced within a scrum project and made into actionable information. Filled with innovative methods for improving costs, the text arms you with the tools to determine the approaches best suited to your corporate culture and capabilities.
Category: Business. ISBN: 9781439885055

Foundations of Data Quality Management

Data quality is one of the most important problems in data management. A database system typically aims to support the creation, maintenance, and use of large amount of data, focusing on the quantity of data. However, real-life data are often dirty: inconsistent, duplicated, inaccurate, incomplete, or stale. Dirty data in a database routinely generate misleading or biased analytical results and decisions, and lead to loss of revenues, credibility and customers. With this comes the need for data quality management. In contrast to traditional data management tasks, data quality management enables the detection and correction of errors in the data, syntactic or semantic, in order to improve the quality of the data and hence, add value to business processes. While data quality has been a longstanding problem for decades, the prevalent use of the Web has increased the risks, on an unprecedented scale, of creating and propagating dirty data. This monograph gives an overview of fundamental issues underlying central aspects of data quality, namely, data consistency, data deduplication, data accuracy, data currency, and information completeness. We promote a uniform logical framework for dealing with these issues, based on data quality rules.The text is organized into seven chapters, focusing on relational data. Chapter One introduces data quality issues. A conditional dependency theory is developed in Chapter Two, for capturing data inconsistencies. It is followed by practical techniques in Chapter 2b for discovering conditional dependencies, and for detecting inconsistencies and repairing data based on conditional dependencies. Matching dependencies are introduced in Chapter Three, as matching rules for data deduplication. A theory of relative information completeness is studied in Chapter Four, revising the classical Closed World Assumption and the Open World Assumption, to characterize incomplete information in the real world. A data currency model is presented in Chapter Five, to identify the current values of entities in a database and to answer queries with the current values, in the absence of reliable timestamps. Finally, interactions between these data quality issues are explored in Chapter Six. Important theoretical results and practical algorithms are covered, but formal proofs are omitted. The bibliographical notes contain pointers to papers in which the results were presented and proven, as well as references to materials for further reading.This text is intended for a seminar course at the graduate level. It is also to serve as a useful resource for researchers and practitioners who are interested in the study of data quality. The fundamental research on data quality draws on several areas, including mathematical logic, computational complexity and database theory. It has raised as many questions as it has answered, and is a rich source of questions and vitality.Table of Contents: Data Quality: An Overview / Conditional Dependencies /
Category: Computers. ISBN: 9781608457779

Sustainable Water Quality Management Policy

After the success of the Acid Rain Program, pollution trading became a more acceptable policy in dealing with pollution problems. Trading of pollution credits and allowances helps to achieve environmental goals faster and more co- effectively. Although for the past 20 years water pollution trading had been in effect for as long as air pollution trading, many water quality trading programs as compared to air pollution trading programs lack success in the implementation of trading. The motivation factor for my work came from an interest in learning and understanding what the differences were that culminated in different levels of success being achieved between water pollution trading programs and air pollution trading programs. Moreover, another incentive was not only to understand what the role of trading should be for managing water quality, but also how to better improve the water quality trading programs in order to become successful. This book focuses on the examination of problems existing within a mark- based system for water pollution control policy in the United States, and provides essential information for introducing market-based instruments for water quality management, presents general situations where trading may or may not work, and offers a recommendation for those interested in developing new water trading programs as a suitable option for solving localized water pollution, for ?ne-tuning the system after implementation, and for overcoming trading obstacles. The book is divided into 5 chapters.
Category: Business. ISBN: 9781402058622

Fundamentals of Total Quality Management

The principles of Total Quality Management have proven to be invaluable to organisations in all sectors of business and commerce and to the individuals they comprise. Indeed many organisations have discovered the relationship between quality and profitability. Now, more than ever, it is important to develop a quality strategy by adopting the principles of TQM. This important text provides a solid framework for understanding the basic concepts of TQM. It comprises three interlinked modules - fundamentals of TQM, methods of TQM and process management and improvement - and provides an integrated approach to this increasingly important business strategy. Fundamentals of Total Quality Management is vital reading for students doing MBAs, and those on MSc courses in business studies and engineering featuring TQM models, as well as practitioners in quality management and control.
Category: Business. ISBN: 9780748772933

Information Quality and Management Accounting

One of the main aims of management accounting is to provide managers with accurate information in order to provide a good basis for decision-making. There is evidence that the information provided by management accounting systems (MAS) is distorted and the occurrence of biases in accounting information is widely accepted among users of MAS. At the same time, the intensity and the frequency of use of MAS increase, too. Consequently, the quality of the provided information is critical. The focus of this simulation study is twofold. On the one hand, the impact of the sophistication of traditional costing systems on error propagation in the case of a set of input biases is investigated. On the other hand, the impact of single and multiple input biases on the quality of the information provided by traditional costing systems isfocused. In order to investigate the research questions, a simulation approach is applied.
Category: Business. ISBN: 9783642332081

Quality Management in ART Clinics

This unique book collates the knowledge of leaders in key areas worldwide and provides easily adoptable guidance on implementing and improving formalized quality management systems, beginning with an overview of primary regulation in the ART field.
Category: Health & Fitness. ISBN: 9781441971388

Total Quality Management for Engineers

Written for practitioners and students with an engineering background, this book bridges the gap between their understanding of the techniques of quality control and the wider definition of TQM which is now accepted as a key part of business philosophy. Analyzes the relevance of total quality management (TQM) to changes in the engineering profession in the light of its increased involvement in company practices. It presents a broad picture of TQM and its main aspects and explains why it is considered as the major thrust for future competitiveness.
Category: Business. ISBN: 9781855730243

Quality Management in Higher Education

A timely intervention as higher education in India begins to pay equal importance to quality, alongside access and equity.
Category: Education. ISBN: 9789351509967
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