The notion of "Quality" in business performance has exploded since the publication of the first edition of this classic text in 1989. Today there is a plethora of performance improvement frameworks including Baldrige, EFQM, Lean, Six Sigma and ISO 9001, offering a potentially confusing variety of ways to achieve business excellence. Quality guru John Oakland’s famous TQM model, in many ways a precursor to these frameworks, has evolved to become the ultimate holistic overview of performance improvement strategy. Incorporating the frameworks that succeeded it, the revised model redefines Quality by:
- Accelerating change
- Reducing cost
- Protecting reputation
Published by: Routledge | Publication date: 04/24/2014Kindle book details: Kindle Edition, 500 pages
So you’ve been asked to lead a quality control initiative? Or maybe you’ve been assigned to a quality team. Perhaps you’re a CEO whose main concern is to make your company faster, more efficient, and less expensive. Whatever your role is, quality control is a critical concept in every industry and profession. Quality Control For Dummies is the straightforward, easy guide to improving your company’s quality. It covers all of today’s available options and provides expert techniques for introducing quality methods to your company, collecting data, designing quality processes, and more. This hands-on guide gives you all the tools you’ll ever need to enhance your company’s quality, including:
- Understanding the importance of quality standards
- Putting fundamental quality control methods to use
- Listening to your customer about quality issues
- Whipping quality control into shape with Lean
- Working with value stream mapping
- Focusing on the 5S method
- Supplement a process with Kanban
- Fixing tough problems with Six Sigma
- Using QFD to win customers over
- Improving you company with TOC
Published by: For Dummies | Publication date: 02/25/2011Kindle book details: Kindle Edition, 384 pages
The Lean Six Sigma Pocket Toolbook: A Quick Reference Guide to Nearly 100 Tools for Improving Quality and Speed
Vital tools for implementing Lean Six Sigma--what they are, how they work, and which to use The Lean Six Sigma Pocket Toolbook is today's most complete and results-based reference to the tools and concepts needed to understand, implement, and leverage Lean Six Sigma. The only guide that groups tools by purpose and use, this hands-on reference provides:
- Analyses of nearly 100 tools and methodologies--from DMAIC and Pull Systems to Control Charts and Pareto Charts
- Detailed explanations of each tool to help you know how, when, and why to use it for maximum efficacy
- Sections for each tool explaining how to create it, how to interpret what you find, and expert tips
Published by: McGraw-Hill Education | Publication date: 10/13/2004Kindle book details: Kindle Edition, 225 pages
Quality Management for Organizational Excellence Pearson New International Edition: Introduction to Total Quality
For all courses in quality management, quality engineering, quality technology, and continuous process improvement, in universities, colleges, community colleges, and corporate environments. This practical, student-focused text shows how to focus all of an organization’s resources on continuous and simultaneous improvement of quality and productivity – thereby continually improving both performance and competitiveness. It coherently addresses all elements of quality management, including Lean, Six Sigma, Lean Six Sigma, and many topics that competitive books overlook (e.g., peak performance, partnering, manufacturing networks, culture, and crucial “people” aspects of quality). Direct and straightforward, it links “big picture” theories and principles to detailed real-world strategies and techniques. Throughout, critical thinking activities, discussion assignments, and research links promote deeper thinking and further exploration. This edition adds all-new cases, plus new information on topics ranging from supervision to certification, QFD and SPC to benchmarking and JIT.
Published by: Pearson | Publication date: 08/27/2013Kindle book details: Kindle Edition, 472 pages
Whether you're the owner of our own small business, a middle manager in a mid-sized company, or the CEO of a multinational, this book can show you how to improve your profits and productivity. How? By following the principles of The Deming Management Method.Middle- and top-echelon managers in particular will find Dr. Deming's method provocative and controversial. He is for a total revamping of the way American managers manage. Some of his pet peeves are: managers who manage by slogans or by setting quotas, managers who don't know what their jobs are and who can't define the responsibilities of the workers under them, managers who tend to blame workers, not realizing that workers want to take pride in their work. Change, Dr. Deming beliees, starts at the top with an informed, quality-conscious management. This book includes excellent advice on how to achieve that level of management expertise in the author's analysis of Dr. Deming's famous 14 Points for Managers and his Deadly diseases of management. Dr. Deming's management techniques are all carefully explained in this detailed, step-by-step treatment of their major points and of their practical applications to everyday business life.A large portion of The Deming Management Method is devoted to practical applications of the method by some of American's most innovative firms, including Honeywell, AT&T and Campbell's Soup.
Published by: TarcherPerigee | Publication date: 11/01/1988Kindle book details: Kindle Edition, 288 pages
Leading a manufacturing business does not need to be so difficult!Manufacturing can be frustrating because of endless people challenges, equipment failures, schedule interruptions, and the looming threat of major quality issues. Labor costs rise, employee and customer expectations increase, manufacturing budgets are cut – and you’re required to deliver more with less. In this groundbreaking book, Kevin Snook reveals how the manufacturing leader can be instrumental in making it right. He shares simple but powerful practices for rapidly turning a manufacturing division around, distilling his 30 years of frontline experience with managing hundreds of the world’s best (and worst) manufacturing companies into a step-by-step alignment process that you can use to implement change that’s effective in days rather than years. Make It Right shows you how to simply align your manufacturing business to ensure that:
- Your manufacturing employees work on the basics every day, without being monitored, to guarantee consistent product quality.
- You can step back from day-to-day management of issues and focus on growing the business.
- Any potential issues are exposed early, so they can be effectively resolved, with no surprises.
- A highly engaged team of manufacturing employees greets you with genuine enthusiasm and improvement suggestions each time you visit.
- Your world-class manufacturing facility is a source of pride that customers, suppliers, and people in the local community ask to visit.
Published by: Difference Press | Publication date: 04/03/2017Kindle book details: Kindle Edition, 188 pages
An updated version of ISO 9001, the world's leading quality management standard, will be released at the end of 2015. Major purchasers require their suppliers to hold ISO 9001 certification and research shows that 44 per cent of certified clients have won new business as a consequence of being ISO 9001 registered. The 2015 revisions are significant and will affect professionals at every level, whether they work in industry, certification bodies or training organisations. The new standard will stimulate transformation in how organisations are run throughout the world. In the last ten years certification has grown by 50% globally, with China repeatedly topping the list of new registrations.ISO9001 2015: Thrill your customers and transform your cost base with the new gold standard for process improvement is a comprehensive guide to implementing the new standards. Over a million organisations worldwide will have to make changes in re-registering to the 2015 version of ISO 9001. But the changes can be used to stimulate transformation in organisations and their wider environments, coordinating their processes to achieve both their customer goals and reduced operating costs. Follow this blueprint and certification comes as a free bonus!
Published by: Infinite Ideas | Publication date: 11/16/2015Kindle book details: Kindle Edition, 240 pages
Bill is an IT manager at Parts Unlimited. It's Tuesday morning and on his drive into the office, Bill gets a call from the CEO. The company's new IT initiative, code named Phoenix Project, is critical to the future of Parts Unlimited, but the project is massively over budget and very late. The CEO wants Bill to report directly to him and fix the mess in ninety days or else Bill's entire department will be outsourced. With the help of a prospective board member and his mysterious philosophy of The Three Ways, Bill starts to see that IT work has more in common with manufacturing plant work than he ever imagined. With the clock ticking, Bill must organize work flow streamline interdepartmental communications, and effectively serve the other business functions at Parts Unlimited. In a fast-paced and entertaining style, three luminaries of the DevOps movement deliver a story that anyone who works in IT will recognize. Readers will not only learn how to improve their own IT organizations, they'll never view IT the same way again.
Published by: IT Revolution Press | Publication date: 01/10/2013Kindle book details: Kindle Edition, 376 pages, ISBN 9780988262577
Product management has never been a more necessary or in-demand discipline for both technology startups and more established companies. Through technology, we have the means to enrich our work and leisure time in ways people, even just a few years ago, could only have dreamed about. It is easier, cheaper and quicker than it ever has been before to create technology products in both software and hardware. Everything is continually changing and the pace of innovation is perpetually increasing - just look at 3D printing.Product management is the art, science and skill of bringing a successful product to life. In The Practitioner's Guide To Product Management, Jock Busuttil looks what product managers do, how the role came to be, how it's still continuing to evolve, and why it's such good news that there's no prescribed route to becoming one. Busuttil also delves into examples of the good, the bad and the ill-advised products to consider why they succeeded and failed and give you the inside track on avoiding all the common product management pitfalls. The book examines the fine line between success and failure and reveals nine ways you can increase your product's chances of success.If you're new to product management and wondering what it's all about or if you're a product manager shooting for professional success, this book will give you the inside track on starting, developing, and then selling a new product.
Published by: Piatkus | Publication date: 01/06/2015Kindle book details: Kindle Edition, 209 pages
This guide will show you exactly how to set up and manage an effective quality control system, it presents a sample quality control system closely prepared from one developed by a fortune 500 company. It may be used as a guide in initiating your own quality assurance system, whether you sell to consumers, industrial users, or government.The guide covers the following areas: Basic Quality Elements, A Sample Manual, Responsibilities, Purchase Order Control, Drawing and Specification Change Control, Receiving Inspection, Raw Material Control, In Process Inspection, Assembly Inspection and Functional Testing, Final Inspection and Testing, Faulty (Discrepant) Material Control, Tool and Gage Control, Overrun Stock Control, Packing and Shipping.In addition you are getting 3 bonus guides covering the following subjects: How to Increases Productivity in Your Business, The Equipment Replacement Decision and Fixing Production Mistakes.My name is Meir Liraz and I'm the author of this book. According to Dun & Bradstreet, 90% of all business failures analyzed can be traced to poor management. This is backed up by my own experience. In my 31 years as a business coach and consultant to businesses, I've seen practically dozens of business owners fail and go under -- not because they weren't talented or smart enough -- but because they were trying to re-invent the wheel rather than rely on proven, tested methods that work. And that is where this book can help, it will teach you how to avoid the common traps and mistakes and do everything right the first time.
Published by: Liraz Publishing | Publication date: 12/04/2013Kindle book details: Kindle Edition, 52 pages