Quality Management for Organizational Excellence Pearson New International Edition: Introduction to Total Quality
For all courses in quality management, quality engineering, quality technology, and continuous process improvement, in universities, colleges, community colleges, and corporate environments. This practical, student-focused text shows how to focus all of an organization’s resources on continuous and simultaneous improvement of quality and productivity – thereby continually improving both performance and competitiveness. It coherently addresses all elements of quality management, including Lean, Six Sigma, Lean Six Sigma, and many topics that competitive books overlook (e.g., peak performance, partnering, manufacturing networks, culture, and crucial “people” aspects of quality). Direct and straightforward, it links “big picture” theories and principles to detailed real-world strategies and techniques. Throughout, critical thinking activities, discussion assignments, and research links promote deeper thinking and further exploration. This edition adds all-new cases, plus new information on topics ranging from supervision to certification, QFD and SPC to benchmarking and JIT.
Published by: Pearson | Publication date: 08/27/2013Kindle book details: Kindle Edition, 472 pages
Description:This comprehensive text on Quality Management provides ways and means of delivering efficient and effective production/services quality to utmost satisfaction of the customers. Comprising 20 chapters, the book explains the concepts and techniques of quality management supported with related case studies. Numerical examples given in each chapter help students to understand the concept easily. Primarily designed for MBA, ME/MTech (Industrial Engineering, Production Engineering), BE/BTech (Mechanical Engineering and Production Engineering) and MSc (Operations Research and Statistical Quality Control), the book also serves as a reference for professionals/consultants to carryout projects in quality domain for manufacturing or service organisations. KEY FEATURES OF THE BOOK • Detailed coverage of process and statistical quality control • Chapters on ANOVA, orthogonal arrays and signal-to-noise ratio• A chapter on Six Sigma including Shainin techniques • A chapter on Analytical Hierarchy Process (AHP) • Presentation of Design of Experiments (DOE) techniquesAudience• MBA• ME/MTech (Industrial Engineering, Production Engineering)• BE/BTech (Mechanical Engineering and Production Engineering)• MSc (Operations Research and Statistical Quality Control)
Published by: PHI Learning | Publication date: 04/02/2014Kindle book details: Kindle Edition, 544 pages
The Lean Six Sigma Pocket Toolbook: A Quick Reference Guide to Nearly 100 Tools for Improving Quality and Speed
Vital tools for implementing Lean Six Sigma--what they are, how they work, and which to use The Lean Six Sigma Pocket Toolbook is today's most complete and results-based reference to the tools and concepts needed to understand, implement, and leverage Lean Six Sigma. The only guide that groups tools by purpose and use, this hands-on reference provides:
- Analyses of nearly 100 tools and methodologies--from DMAIC and Pull Systems to Control Charts and Pareto Charts
- Detailed explanations of each tool to help you know how, when, and why to use it for maximum efficacy
- Sections for each tool explaining how to create it, how to interpret what you find, and expert tips
Published by: McGraw-Hill Education | Publication date: 10/13/2004Kindle book details: Kindle Edition, 225 pages
An updated version of ISO 9001, the world's leading quality management standard, will be released at the end of 2015. Major purchasers require their suppliers to hold ISO 9001 certification and research shows that 44 per cent of certified clients have won new business as a consequence of being ISO 9001 registered. The 2015 revisions are significant and will affect professionals at every level, whether they work in industry, certification bodies or training organisations. The new standard will stimulate transformation in how organisations are run throughout the world. In the last ten years certification has grown by 50% globally, with China repeatedly topping the list of new registrations.ISO9001 2015: Thrill your customers and transform your cost base with the new gold standard for process improvement is a comprehensive guide to implementing the new standards. Over a million organisations worldwide will have to make changes in re-registering to the 2015 version of ISO 9001. But the changes can be used to stimulate transformation in organisations and their wider environments, coordinating their processes to achieve both their customer goals and reduced operating costs. Follow this blueprint and certification comes as a free bonus!
Published by: Infinite Ideas | Publication date: 11/16/2015Kindle book details: Kindle Edition, 240 pages
The notion of "Quality" in business performance has exploded since the publication of the first edition of this classic text in 1989. Today there is a plethora of performance improvement frameworks including Baldrige, EFQM, Lean, Six Sigma and ISO 9001, offering a potentially confusing variety of ways to achieve business excellence. Quality guru John Oakland’s famous TQM model, in many ways a precursor to these frameworks, has evolved to become the ultimate holistic overview of performance improvement strategy. Incorporating the frameworks that succeeded it, the revised model redefines Quality by:
- Accelerating change
- Reducing cost
- Protecting reputation
Published by: Routledge | Publication date: 04/24/2014Kindle book details: Kindle Edition, 500 pages
Navy Tactical Reference Publication NTRP 4-04.2.7 Construction Quality Management For Seabees December 2012
Navy Tactical Reference Publication NTRP 4-04.2.7 Construction Quality Management For Seabees December 2012Navy Tactical Reference Publication (NTRP) 4-04.2.7, Construction Quality Management for Seabees, describes the construction quality management program used by the naval construction force (NCF), also known as Seabees. Seabees perform construction across the range of military operations and are required to perform quality management as part of their mission. Quality construction is just as important as project safety or production. Although the methods and procedures used in this publication are consistent with construction industry practices, Seabees face distinct challenges when operating in contingency operations. The fundamental principles in this publication apply to general engineering construction projects; however, Seabees may adapt these principles to specific contingency situations.
Publication date: 03/15/2017Kindle book details: Kindle Edition, 500 pages
Total quality management (TQM) is a term initially coined by the Naval Air Systems Command to describe its management approach to quality improvement. It has since taken on many meanings. Simply put, TQM is a management approach to long-term success through customer satisfaction. It is based on the participation of all members of an organization in improving processes, products, services, and the culture they work in.This concise introduction to and overview provides:•The primary elements of TQM•History•Guidelines for implementing, including common problems•A synopsis of Deming’s 14 points, considered by many to be the primary basis for TQM•Benefits of TQM•TQM’s impact and influence on other management strategies, including ISO 9001, Baldrige, and Six Sigma•Links to additional resources to learn more about TQM: books, standards, certifications, and articlesPerfect for management students and others first learning about TQM, and also for experts wanting a succinct reference to have in their digital libraries.
Published by: ASQ Quality Press | Publication date: 05/02/2013Kindle book details: Kindle Edition, 22 pages
Whether you're the owner of our own small business, a middle manager in a mid-sized company, or the CEO of a multinational, this book can show you how to improve your profits and productivity. How? By following the principles of The Deming Management Method.Middle- and top-echelon managers in particular will find Dr. Deming's method provocative and controversial. He is for a total revamping of the way American managers manage. Some of his pet peeves are: managers who manage by slogans or by setting quotas, managers who don't know what their jobs are and who can't define the responsibilities of the workers under them, managers who tend to blame workers, not realizing that workers want to take pride in their work. Change, Dr. Deming beliees, starts at the top with an informed, quality-conscious management. This book includes excellent advice on how to achieve that level of management expertise in the author's analysis of Dr. Deming's famous 14 Points for Managers and his Deadly diseases of management. Dr. Deming's management techniques are all carefully explained in this detailed, step-by-step treatment of their major points and of their practical applications to everyday business life.A large portion of The Deming Management Method is devoted to practical applications of the method by some of American's most innovative firms, including Honeywell, AT&T and Campbell's Soup.
Published by: TarcherPerigee | Publication date: 11/01/1988Kindle book details: Kindle Edition, 288 pages
Bill is an IT manager at Parts Unlimited. It's Tuesday morning and on his drive into the office, Bill gets a call from the CEO. The company's new IT initiative, code named Phoenix Project, is critical to the future of Parts Unlimited, but the project is massively over budget and very late. The CEO wants Bill to report directly to him and fix the mess in ninety days or else Bill's entire department will be outsourced. With the help of a prospective board member and his mysterious philosophy of The Three Ways, Bill starts to see that IT work has more in common with manufacturing plant work than he ever imagined. With the clock ticking, Bill must organize work flow streamline interdepartmental communications, and effectively serve the other business functions at Parts Unlimited. In a fast-paced and entertaining style, three luminaries of the DevOps movement deliver a story that anyone who works in IT will recognize. Readers will not only learn how to improve their own IT organizations, they'll never view IT the same way again.
Published by: IT Revolution Press | Publication date: 01/10/2013Kindle book details: Kindle Edition, 376 pages, ISBN 9780988262577
QUALITY STATEMENTS-TQM PRINCIPLES-PDCA CYCLES-5S-KAIZEN-TRADITIONAL TOOLS-MANAGEMENT TOOLS-FMEA-SIX SIGMA-TPM- QFD-TAGUCHI QUALITY LOSS FUNCTION-QUALITY SYSTEMS
Published by: AIRWALK PUBLICATIONS | Publication date: 11/03/2016Kindle book details: Kindle Edition, 376 pages