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Quality Management for Organizational Excellence: Introduction to Total Quality

This is the eBook of the printed book and may not include any media, website access codes, or print supplements that may come packaged with the bound book. This practical, student-focused text shows how to focus all of an organization’s resources on continuous and simultaneous improvement of quality and productivity — thereby continually improving both performance and competitiveness. QUALITY MANAGEMENT FOR ORGANIZATIONAL EXCELLENCE: INTRODUCTION TO TOTAL QUALITY, 7/e coherently addresses all elements of quality management, including Lean, Six Sigma, Lean Six Sigma, and many topics that competitive books overlook (e.g., peak performance, partnering, manufacturing networks, culture, and crucial “people” aspects of quality). Direct and straightforward, it links “big picture” theories and principles to detailed real-world strategies and techniques. Throughout, critical thinking activities, discussion assignments, and research links promote deeper thinking and further exploration. This edition adds all-new cases, plus new information on topics ranging from supervision to certification, QFD and SPC to benchmarking and JIT.
Published by: Pearson | Publication date: 06/19/2012
Kindle book details: Kindle Edition, 480 pages

Quality Management for Organizational Excellence: Introduction to Total Quality

This is the eBook of the printed book and may not include any media, website access codes, or print supplements that may come packaged with the bound book. For courses in quality management, quality engineering, quality technology, and continuous process improvement in universities, colleges, community colleges, and corporate environments   A comprehensive, practical look at how to become an effective quality manager and decision maker focused on improving the quality of people, processes, products, and the work environment on a continual basis Current and future quality managers and decision makers gain the knowledge and skills they need to achieve organizational excellence. With a focus on continually developing the quality of people, processes, products, and the work environment, it covers all pertinent quality-related topics, including: an overview of quality, quality and global competitiveness, strategic alliances, establishing a culture of quality, customer satisfaction and quality, employee empowerment, leadership and change management, team building and teamwork, education and training for quality, overcoming internal politics and conflict, quality tools, problem solving and decision making, quality function deployment, statistical process control, continual improvement methods, such as six sigma, lean, and lean six sigma), benchmarking, just-in-time/lean manufacturing, and implementing quality. The new edition features an improved artwork package; updated critical-thinking activities; and new material on managing quality in the supply chain, change to ISO 9000-2015, Lean, and Lean Six Sigma, QFD, SPC.
Published by: Pearson | Publication date: 04/23/2015
Kindle book details: Kindle Edition, 448 pages

Quality Management Demystified

This handy guide provides the basic terms, concepts, and tools for defining, measuring, and managing quality.
Author: Sid Kemp
Published by: McGraw-Hill Education | Publication date: 12/30/2005
Kindle book details: Kindle Edition, 320 pages

Quality Management: Essential Planning for Breweries

Craft beer sales are flourishing across the U.S. and without a continual emphasis on producing the highest quality beer, the health of the entire craft brewing industry is in jeopardy. Proper quality management for small, regional, and national breweries is critical. This guidebook decodes how to create and manage a quality system in a brewery. Written for staff who manage quality in breweries of all types and sizes—new and established alike—this book affords an understanding of how quality management is integrated into every level of the operation. Whether you are lab staff, production staff, part of a quality team, or a brewmaster wearing many hats, this book will help you develop a comprehensive program that will grow with your brewery and help ensure quality processes along the way—so you can continue to provide great beer for your fans.
Published by: Brewers Publications | Publication date: 10/07/2015
Kindle book details: Kindle Edition, 200 pages

The Handbook for Quality Management, Second Edition: A Complete Guide to Operational Excellence

The definitive guide to organizational excellence--completely updated Fully revised for the latest American Society for Quality (ASQ) Certified Manager of Quality/Organizational Excellence (CMQ/QE) Body of Knowledge, The Handbook for Quality Management: A Complete Guide to Operational Excellence, Second Edition offers in-depth guidance on effectively applying the principles of quality management in today's business environment and delivering superior results. Designed to help you prepare for and pass the ASQ CMQ/QE exam, this authoritative volume also serves as an essential on-the-job reference. Coverage includes:
  • Business-integrated quality systems
  • Organizational structures
  • The quality function
  • Approaches to quality
  • Customer-focused organizations
  • Integrated planning
  • Strategic planning
  • Understanding customer expectations and needs
  • Benchmarking
  • Organizational assessment
  • Process control
  • Quantifying process variation
  • Quality audits
  • Supply chain management
  • Continuous improvement
  • Effective change management
  • Six Sigma methodology, including detailed descriptions of the DMAIC and DMADV approaches
  • Management of human resources
  • Motivation theories and principles
  • Management styles
  • Resource requirements to manage the quality function
Over the past 40 years, the quality management discipline has undergone steady evolution from disparate quality assurance efforts to strategic, business-integrated functions. Today's quality manager must be able to plan and implement measurable, cost-effective process-improvement initiatives across the organization. Written by two of the foremost authorities on the subject and fully updated for the latest American Society for Quality (ASQ) Certified Manager of Quality/Organizational Excellence (CMQ/OE) Body of Knowledge, The Handbook for Quality Management, Second Edition provides an operational guide to the proper understanding and application of quality management in the current business environment. It serves as a primary reference source for an organization's quality program and for anyone seeking to pass the CMQ/OE exam, given by the ASQ. The Handbook for Quality Management: A Complete Guide to Operational Excellence, Second Edition:
  • Clearly defines quality management principles and their application within a cross section of industries
  • Integrates the application of Theory of Constraints, Six Sigma, and Lean thinking into the Quality Management discipline
  • Contains detailed methods for planning, including customer needs recognition, benchmarking, and organizational assessments
  • Discusses controls such as statistical process control, audits, and supply chain management
  • Explains the stages of continuous improvement
  • Incorporates classic motivation theory with more current management practices advocated by Joiner, Senge, and Deming, among others
  • Features simulated and past exam questions to help you study for the ASQ CMQ/OE exam with answers that can be found at www.mhprofessional.com/HQM2
Published by: McGraw-Hill Education | Publication date: 12/14/2012
Kindle book details: Kindle Edition, 512 pages

The Essential Deming: Leadership Principles from the Father of Quality

The name W. Edwards Deming is synonymous with the most insightful views, ideas, and commentary on management and quality control. Referred to as "the high prophet of quality" by the New York Times, Deming was instrumental in the spectacular rise of Japanese industry after World War II and influenced many of the world's most innovative managers in the ensuing decades. His original ideas led directly to the creation of relationships with suppliers and a plethora of quality initiatives. Now, with The Essential Deming, Fordham University professor and Deming expert Joyce Orsini draws on a wealth of previously unavailable material to present the legendary thinker's most important management principles in one indispensable volume. The book is filled with articles, papers, lectures, and notes touching on a wide range of topics, but which focus on Deming's overriding message: quality and operations are all about systems, not individual performance; the system has to be designed so that the worker can perform well. The Essential Deming reveals Deming's unique insight about:
  • How poor management infects an entire organization
  • The critical importance of management on producing quality products and services
  • Improving management in any company
  • The effective management of people--the manager's single most important task
  • How to educate workers into critical thinkers
  • Ways to preserve statistical integrity while dealing with real-world problems
Fully authorized by the Deming estate and published in cooperation with The W. Edwards Deming Institute, The Essential Deming is the first book to distill Deming's life's worth of thinking and writing into a single source. Orsini provides expert commentary throughout, delivering a powerful, practical guide to superior management. With The Essential Deming, you have the rationale, insight, and best practices you need to transform your organization. "To move from the wilderness of news into the paths of history, we must distinguish true turning points from mistaken ones. W. Edwards Deming has seen the future and it works. He is a turning point of business history made flesh." -- U.S. NEWS & WORLD REPORT "I engaged Dr. Deming to assist Ford in planning, developing, and implementing the plans to accomplish major improvement in the way people worked together and in the quality of our products. . . . Ford achieved major success in this effort, and I consider Ed Deming to have been a key element in our progress." -- DONALD E. PETERSEN, former Chairman of the Board and Chief Executive Officer, Ford Motor Company "It can be said of very few that they changed the way the world thinks, but Dr. Deming is among them. . . . The legacy of Dr. Deming's genius, already immense, grows even larger with this new collection of his thoughts." -- DONALD M. BERWICK , Senior Fellow, Center for American Progress "Toyota Motor Corporation was awarded a Deming Prize in 1965. This laid the foundations for the present growth of our company. I do believe the ideas and theories of Dr. Deming emphasizing the importance of quality control are very useful for people of all ages." -- TATSURO TOYODA, Senior Advisor, Toyota Motor Corporation "Few rival W. Edwards Deming for impact on management in the twentieth century. Indeed, Deming and Drucker, to my mind, stand apart for the breadth and depth of their vision for management as a profession that truly might help realize the possibility of people working together at their best. . . . The publication of this expansive edition of Deming in Deming's own words is a seminal event." -- PETER M. SENGE, MIT and the Society for Organizational Learning
Published by: McGraw-Hill Education | Publication date: 10/12/2012
Kindle book details: Kindle Edition, 337 pages

TQM: Introduction to and Overview of Total Quality Management

Total quality management (TQM) is a term initially coined by the Naval Air Systems Command to describe its management approach to quality improvement. It has since taken on many meanings. Simply put, TQM is a management approach to long-term success through customer satisfaction. It is based on the participation of all members of an organization in improving processes, products, services, and the culture they work in.This concise introduction to and overview provides:•The primary elements of TQM•History•Guidelines for implementing, including common problems•A synopsis of Deming’s 14 points, considered by many to be the primary basis for TQM•Benefits of TQM•TQM’s impact and influence on other management strategies, including ISO 9001, Baldrige, and Six Sigma•Links to additional resources to learn more about TQM: books, standards, certifications, and articlesPerfect for management students and others first learning about TQM, and also for experts wanting a succinct reference to have in their digital libraries.
Published by: ASQ Quality Press | Publication date: 05/02/2013
Kindle book details: Kindle Edition, 22 pages

ISO 9001:2015 in Plain English

ISO 9001 hasn't changed much in the last 15 years... until now! ISO 9001:2015 is a MAJOR revision. A LOT has changed. Requirements have been added and removed. Content has shifted to different sections and clauses. ISO 9001:2015 is built upon a completely different structure with the adoption of Annex SL. This may seem like a lot to take in, and it is. Fortunately, bestselling author Craig Cochran has translated ISO 9001:2015 into plain English that anyone can understand.Just as he did with the bestselling ISO 9001 in Plain English Cochran has written a comprehensive yet easily understandable guide to ISO 9001:2015. ISO 9001:2015 in Plain English was written so that anyone at any level of the organization can get to the heart of the standard’s requirements and how they apply to the organization quickly and simply. Plus, Cochran shows what has changed between the 2008 and 2015 version.This straightforward book is ideal for people who are new to ISO 9001:2015, experienced ISO coordinators who want to get more out of an established system as they transition to the new standard, and for employees who just need a basic understanding of what ISO 9001:2015 is and how it applies to them.Cochran explains each of ISO 9001:2015’s sections and clauses using real-world examples and frequently asked questions.
Published by: Paton Professional | Publication date: 11/09/2015
Kindle book details: Kindle Edition, 282 pages

Lean Six Sigma For Beginners, A Quick-Start Beginner's Guide To Lean Six Sigma ! -

Discover Lean Six Sigma For Beginners, A Quickstart Beginner’s Guide To Lean Six Sigma ★☆★ 3rd EDITION ★☆★DO YOU WANT TO TURN THINGS AROUND TO INCREASE YOUR PROFITS ?DO YOU WANT MAKE PROCESSES SMOOTH AND CONTINUOUS ?The book explains precisely what you need to do to ensure that the wastage that takes place in the organization comes to a stop, and that all operations are straightened out in a way that makes processes smooth and continuous. In short, you are able to turn things around in a way that results to increased revenues and hence profits.By implementing the guidelines given in this book, you will transform your organization to one where downtime is a term of the past, and where idle movements and idle talk do not exist. Consequently, you will find yourself with an organization where nobody wants to leave because they feel like home, especially because in addition to a better pay, each of them feels valued. Obviously, low turnover of the workforce is a vote of confidence to the organization, and everyone wants to do business with organizations with a good name. All this leads to increase in the organization’s bottom line and everyone associated with the organization is happyDOWNLOAD: Lean Six Sigma For Beginners, A Quickstart Beginner’s Guide To Lean Six Sigma In this book you will learn:
    ✓ What Lean Six Sigma entails
    ✓ How Lean Six Sigma manifests itself on a day-to-day basis
    ✓ The relationship between the Lean Process and the Six Sigma approach
    ✓ How to use the concepts of Lean Six Sigma in a Professional environment
    ✓ Why it is important to adopt the Lean Six Sigma Management Approach to Business
    ✓ How to apply Lean Six Sigma in Government Institutions
    ✓ Challenges to anticipate in implementing new processes and how to tackle them
    ✓ How to do statistical analysis in Lean Six Sigma
    ✓ The meaning of different percentages calculated in Lean Six Sigma
    ✓ The benefits small and medium size organizations stand to gain from Lean Six Sigma
    ✓ How to get special international recognition through Lean Six Sigma Certification
    ✓ The distinct difference between general quality improvement and Lean Six Sigma
    ✓ The sectors that benefit from Lean Six Sigma
    ✓ Global job opportunities for Belt holders of Lean Six Sigma
    ✓ The kinds of waste that Lean Six Sigma eliminates
    ✓ How Lean Six Sigma complements quality assurance leading to efficiency
    ✓ The reason some companies shy away from Lean Six Sigma
    ✓ Big reason you should implement Lean Six Sigma
    ✓ How to write a business case for Lean Six Sigma
    ✓ And much, much more..
So if you want to everything about Lean Six Sigma, then read further!SCROLL to the top of the page and select the BUY button for instant downloadDownload your copy today!
Author: G. Harver
Publication date: 04/13/2015
Kindle book details: Kindle Edition, 88 pages

The Lean Six Sigma Pocket Toolbook: A Quick Reference Guide to Nearly 100 Tools for Improving Quality and Speed

Vital tools for implementing Lean Six Sigma--what they are, how they work, and which to use The Lean Six Sigma Pocket Toolbook is today's most complete and results-based reference to the tools and concepts needed to understand, implement, and leverage Lean Six Sigma. The only guide that groups tools by purpose and use, this hands-on reference provides:
  • Analyses of nearly 100 tools and methodologies--from DMAIC and Pull Systems to Control Charts and Pareto Charts
  • Detailed explanations of each tool to help you know how, when, and why to use it for maximum efficacy
  • Sections for each tool explaining how to create it, how to interpret what you find, and expert tips
Lean Six Sigma is today's leading technique to maximize production efficiency and maintain control over each step in the managerial process. With The Lean Six Sigma Pocket Toolbook, you'll discover how to propel your organization to new levels of competitive success--one tool at a time.
Published by: McGraw-Hill Education | Publication date: 10/13/2004
Kindle book details: Kindle Edition, 225 pages
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